• Receive call from Customers/Partners and log the issues in a very detail in our ticketing system and do escalation and follow-up until the ticket is properly closed
• Filters Help Desk calls and provides basic support and troubleshooting, such as application issues, differentiate Level 2 escalation to System, Network, Bank or other related party. Not limited to do customer on boarding process, simple technical training, follow break/fix instructions, ticket routing and escalation to regional Level 2 and Level 3 support.
• Bachelor's degree in related technical subject, or equivalent practical experience.
• Experience working with and managing external partners/customers.
• Ability to speak and write in English fluently and idiomatically.
• Ability to travel up to 10% of the time locally, as required.
Saburi Consulting Services Pte Ltd (EA Licence No. 11C3792) is specialised in providing resources across high demand areas such as Information Technology, Financial & Banking Services, Management Consulting Services, Engineering, Technology and other business operations. Saburi has a very wide client base ranging from Global System Integrators, MNCs in Semi-conductor Manufacturing, Market Research, Process Control Industries, Financial Services and Software Development Industries. We are constantly on the look out for Professionals aspiring for challenging opportunities.
Functions : IT
Industries : Banking/Financial Services, IT/Computers - Hardware, IT/Computers - Software
Skills/Roles I hire for: All skills in IT
level Hiring For: Mid Level, High Level, Top Management
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