Quality Analyst

QA roles and responsibilities include call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent Performance in the contact center. As the QA team monitors the customer interactions, they use evaluation forms to capture insights from these interactions.

Conduct regular audits.

Maintain working knowledge of quality standards.

Develop and perform quality test processes.

Make recommendations.

Create, review, and refine user experience documents.

. Experienced in Call Auditing/call monitoring

. Must experience in bpo sector

Skills Required-

Excellent communication and written skills

Must be a graduate

should be able to join on an immediate basis