Resident Master (Hotel Manager) - Japanese Hotel Company

10-12 years
5 days ago
Job Description

JOB INFORMATION
JOB ID:
COMPANY INFO
Entity NameJapanese Hotel Company
AddressHead Office: Bangkok
.Work Place: Property (Negotiable)
Access-
Company SizeOver 60EstablishedAround 10 years
Business Started a business in 2015. Since then, they have now grown to operate over 20 properties in Thailand.
JOB DETAILS
Official TitleResident Master (Hotel Manager)Vacancy1 HC
Department-Team Size10-20
Report LineParent Resident MasterSubordinate-
Purpose of Hiring New Hiring
Employment ModePermanent
Working time9:00am - 18:00pmWorking Day5 days/week
2 days off /week
Job Description1) Conduct (Perfect Operation)
- Working closely with the operation team in the HQ to maintaining and following service standard properly
- Communication with HQ team is effective in timely manner.

2) Make Guest Happy (Wow Producer)
- Leading and guiding all staff to let them make guests happy and have Wow during the stay
- To increase Guest feedback score
- To learn from a negative review to fix an issue quickly.

3) Train&Engage Staff
- Conducting a training and evaluation regularly to ensure that all team members are performing their jobs
effectively
- Score for boss is more than criterion number
- To nominate a candidate talent

4) Conduct Initiatives (Kaizen Generator)
- Planning and conducting Kaizen initiatives both cost saving and revenue increasing with a good
understanding of budget concepts (revenues, costs etc.)
- S/he makes an impact of revenue increase with Kaizen initiatives.
- S/he makes an impact of cost saving with Kaizen initiatives.

5) Solve emergency issues (Problem solver)
- Solving problems of emergency challenges and complains
. There are rare cases that the problem is escalated to PRM level.
- To take care all complains and closed properly
QUALIFICATION
RequirementMUST
  • Bachelor's degree in any field
  • Proficient in Microsoft Office (Microsoft Word, Excel, and Power Point)
  • Good communication skill in English
  • Experience in the hotel industry in Front Office Manager / Duty Manager or Hotel Manager etc.

COMPETENCIES
  • Leadership: Skill to lead team members to train and encourage
  • Have skill to make a right decision to realize KGI/KPI
  • Cost/Budget control: Skill to properly manage important cost items of a property
BENEFIT & COMPENSATION
Basic Salary35,00038,000THB /month
.Depends on experience
AllowanceTelephone Allowance: 1000B/Month
Business trip allowance
Meal allowance or canteen
RM allowance: 5,000 THB/month .After probation
Bonus / Commission SchemeBonus: Twice a year .depends on company profit (in Jan/Jul)
Service Charge .depends on hotel occupancy (Ave: 8,000 - 10,000/month)
InsuranceSocial Security, Medical Allowance
Provident Fund YesOtherInternal event
Leave12 days / year
+Public holiday
Probation119 days
HIRING PROCESS
ProcessAround 3 times of interviewExam-
Onboarding TimelineASAP

JOB TYPE

Industry

Other

Function

PERSOLKELLY is a joint venture established in 2016 between PERSOL HOLDINGS (previously Temp Holdings) and Kelly Services to cater to the rising workforce employment needs of the emerging Asia Pacific market. We are one of the largest workforce solutions providers in the region, spanning over 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam.