Retail Learning and Development Partner

5 months ago
Job Description

We are looking for individuals with a strong passion for people development and belief in investing in personalized learning paths for employees!

As our Retail Learning and Development Partner, you will enable our Fashion Advisors to be the Front Face of Chanel by building their confidence and strengthening their ability to create an emotional connection with the clients to the brand.

You will play the role of an active coach in engaging our Fashion Advisors by enhancing their learning and development to drive loyalty and sustaining the speed and depth of Chanel's business growth.

Key Responsibilities

  • Act as an internal boutique learning specialist and supports boutique staff in their learning journey and growth in the workplace

  • Customize learning solutions and individualized coaching methods

  • Be the Fashion Advisors trusted go-to advisor in Learning and Development

  • To engage and develop the boutique sales force and transmit brand values to inspire them to provide exceptional client experience, as well as to enjoy, learn and grow whilst doing so

  • To facilitate in-boutique training, learning solutions (including digital ones) and field coaching and follow-up

  • Partner with Head of Boutique to strategize and develop a comprehensive people development plan to plan and track coaching conversations with boutique staff to help them in their work and in meeting performance and service objectives

  • To ensure and measure learning and coaching effectiveness in order to achieve learning and business objectives

  • Onboard new hires in the boutique

  • Proactively provide new people intelligence or pulse of the retail teams to the leadership team


  • Minimum bachelor's degree (any field)

  • At least 3 years work experience in a coaching/training/mentoring/learning & development/ training in Fashion related business

  • Excellent interpersonal and coaching skills

  • Strong passion for people development and client service excellence

  • Strong presentation and communication skills

  • High energy level, ability to exercise assertiveness when required

  • Organized and able to work independently with minimal supervision

  • Ability to work at the boutique and retail hours

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL




Chanel is a French luxury fashion house that was founded by couturi&#232&#x3B;re Coco Chanel in 1910. It focuses on women's ready-to-wear clothes, luxury goods and accessories.