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Road Logistics Customer Care & Operations Specialist

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  • Posted 28 days ago

Job Description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You will be part of our City Zone team by adding your expertise and skills to the delivery of operational excellence.

How you create impact

  • Assist customers with cross-border shipment inquiries and resolve any issues.
  • Ensure all export/import documents are accurate and submitted on time.
  • Coordinate between customers, internal teams, and external partners for timely delivery.
  • Provide customers with regular shipment status updates, including delays or issues.
  • Address and resolve customer complaints related to delays, damages, or discrepancies.
  • Ensure shipments comply with customs and regulations for both exporting and importing countries.
  • Continuously seek ways to enhance processes and customer satisfaction through feedback and collaboration.

What we would like you to bring

  • At least 2-3 years of experience in customer service or logistics.
  • Knowledge of cross-border road transport and import/export processes.
  • Proficiency in using computer systems for document management and shipment tracking.
  • Strong communication skills in both Thai and English.
  • Ability to resolve issues quickly and efficiently.

What's in it for you

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

About Company

Kuehne + Nagel International AG (or K&#252&#x3B;hne + Nagel) is a global transport and logistics company based in Schindellegi, Switzerland.It was founded in 1890, in Bremen, Germany, by August K&#252&#x3B;hne and Friedrich Nagel.It provides sea freight and airfreight forwarding, contract logistics, and overland businesses. In 2010, Kuehne + Nagel was the leading global freight forwarder, accounting for nearly 15% of the world's air and sea freight business by revenue, ahead of DHL Global Forwarding, DB Schenker Logistics, and Panalpina.As of 2017, it has more than 1,336 offices in 109 countries, with around 82,000 employees.

Job ID: 131646821