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Sales Operations Analyst

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Job Description

Job Description :
Sales Operations Analyst - Demand Acceleration
As a member of the Demand Acceleration team, you will be uniquely positioned to drive revenue enablement and cost recovery maximization efforts through the full lifecycle of Dell Technologies product evaluation and testing programs.
This role reports to the Sr. Manager of Demand Acceleration programs and is key to the success of Dell Technologies product evaluation programs. Your role will be to engage sales makers, sales leaders, and customers to proactively manage the recovery of inventory aligned to your assigned account portfolio. You will drive revenue enablement by proactively engaging w/ sales makers during the trial period. You will drive cost recovery maximization by initiating returns of equipment that will not be converted into sales and working w/ customers and our reverse logistics teams to ensure timely pickup and transit of the equipment. You will work closely with stakeholders (sales) and internal business partners (Reverse Logistics/Customer Care/Finance/AR) to deliver maximum benefit to our customers and to Dell Technologies.
Key Responsibilities
  • Intake Management and Quality Audit for new evaluation requests
  • Achieve conversion rate, revenue, and cost recovery maximization targets
  • Pursue closure on all overdue evaluation balances for assigned accounts, following up on overdue balances with stakeholders and external customers
  • Establish/cultivate relationships w/ stakeholders, establishing yourself as a SME for our programs, tools, processes, and governance
  • Adhere to program governance while evaluating exceptions based on business case and opportunity impact
  • Engage w/ reverse logistics functions to ensure timely returns of equipment to Dell Technologies
  • Align w/ stakeholders, business partners, and FIM leadership on special initiatives as required
  • Program Management - drive program ROI through KPI target attainment and process improvement. Build relationships w/ key business partners to understand challenges and opportunities and create action plans to address
  • Assignments and job functions can change based on business needs.

  • Customer Service - demonstrate the ability to respond with a high degree of urgency to the needs & requests of others, internally and externally. Understand the impact of their work on others.
  • Understand safety policies and actively promote safe practices in the workplace.
  • Maintain constructive relationships and demonstrate respect for everyone contacted.
  • Deal constructively with conflict and focus on the situation, issue or behavior and not on the person by diffusing situations before conflicts arise, resolving conflicts directly and actively promoting and gaining cooperation from others.
  • Accurately provide and receive information in oral and written communications.
  • Consistently provide ideas, opinions, or information in an articulate, professional way.
  • Actively listen to others and demonstrate understanding of other points of view.
  • Willingness and ability to adjust to changing conditions or priorities.
  • Take the initiative to identify and act on problems and lead by example. Consistently make decisions that resolve problems.

Essential Requirements
  • Bachelor degree in Business Management or Finance, Master Degreeis preferred
  • Organized, detail oriented and able to prioritize tasks in a fast-paced environment
  • Ability to communicate across a range of departments and levels of the organization
  • Ability to derive business insights from complex and raw data
  • Must be fluent in English & Mandarin. Japanese/Korean is an advantage - Written and Spoken.
  • Good skill in Microsoft Excel & Word

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities - all to create a compelling and rewarding work environment.
If you want to be at the forefront of world-class customer, operational and business support in a sales organization, this is your opportunity to develop with Dell.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 .
Application closing date: 30 Sep. 2021
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell .

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