Senior Application/Product Support

Senior Application/Product Support

FIS Global
Bangkok Area
5 - 10 Years
Not Specified

Job Description

About the team:
Your daily work will be to assist the Ambit Asset Finance (AAF) clients with their day to day management of the software as part of the Asset Finance Global Support Team, using your excellent analytical and problem-solving skills to replicate and analyse issues, and to provide guidance on client impact and potential solutions. 

What you will be doing:
In this role, you will report to a Product Support Manager Senior. You will be the face of the FIS organisation and utilise your communication skills to build strong and lasting relationships with your clients.
• Client relationship building
o Incident management
o Act as the point of contact within a global support structure for diagnosis and resolution of incidents.
o Engage directly with clients to resolve incidents
• Proactively helping to prevent future problems by developing and documenting new initiatives and processes, and highlighting any potential defects you may find
• Responsibility for ongoing learning of the financial software application and business processes of key clients.
• Adhere to support processes, work instructions and standards
• Provide support, training and assistance to others including peer reviews
• Provide prompt escalation of functional, technical and project issues to Management
What you bring:
• Previous experience in a technical support role is essential
• Experience in Accounting or Leasing would be highly beneficial but not required
• English written and verbal communication skills
• Relevant experience in software development, systems analysis, design and architecture
• Experience with relational databases Microsoft SQL Server and Oracle
• Experience with reading C# and a good understanding of Object-oriented development would be highly desirable
• Sound analytical, design and problem-solving skills, with a high degree of numeracy and a capacity for complex concepts
• A positive, proactive and professional attitude – a team player who can also work independently under minimum supervision
• Maintain a focus on excellence always.
• The desire to increase knowledge and skills when circumstances call for additional learning.

What we offer you:

• Competitive salary and attractive benefits
• Training across core financial FIS solutions
• A modern, international work environment and a dedicated and motivated team.

About FIS Global

FIS is a leader in technology and services that helps businesses and communities thrive by advancing commerce and the financial world.

For over 50 years, FIS has continued to drive growth for clients around the world by creating tomorrow’s technology, solutions and services to modernize today’s businesses and customer experiences. By connecting merchants, banks and capital markets, we use our scale, apply our deep expertise and data-driven insights, innovate with purpose to solve for our clients’ future, and deliver experiences that are more simple, seamless and secure to advance the way the world pays, banks and invests.

Headquartered in Jacksonville, Florida, FIS employs more than 55,000 people across 50+ countries, dedicated to helping our clients be ahead of what’s next. FIS offers more than 450 solutions and processes over $75b of transactions around the planet. FIS is a Fortune 500® company and is a member of Standard & Poor’s 500® Index.

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