SENIOR ENGINEER EXPERIENCED ON FUSION MIDDLEWARE ORACLE PRODUCTS

SENIOR ENGINEER EXPERIENCED ON FUSION MIDDLEWARE ORACLE PRODUCTS

Oracle Corporation Asia Pacific Division
Singapore Thailand
0 - 50 Years
Not Specified

Job Description


Job Description :
Preferred Qualifications
SENIOR ENGINEER EXPERIENCED ON FUSION MIDDLEWARE ORACLE PRODUCTS
AdvancedCustomer Services (ACS) is looking for Engineers with hands-on developing experienceand implementation knowledge on Fusion Middleware technology in on premisesor in cloud environments, specialized in any of the following products:
Theseengineers will join Fusion Middleware Global Expertise Center a team thatcentrally delivers proactive and reactive services for any country across theworld, and this role will be main
ACS is anorganization providing tailored mission critical support services for the fullOracle Product Stack. ACS understands the customer%27s needs and helps them toincrease availability, improve performance, mitigate risk and save cost.
We arelooking for flexible and open-minded experts, able to work withdifferent technologies, and address complex architectures, on premises, cloudor Hybrid environments. We look for engineers who can quickly learn andwho are willing to work with new and innovative products and solutions, and whoare capable to interact and collaborate with people in different teams globallyto provide always the best-tailored solution to Oracle customers.
RESPONSIBILITIES:

  • Delivering high quality technical results to ACS Customers;
  • Understanding customer requirements and based on own skills and experience, being able to design the proper architecture using the most appropriate products and design a technical plan to integrate them and implement the technical solution.
  • Analyzing, troubleshooting and solving whenever feasible, the issues the customer may face using Oracle products.
  • Identifying required/recommended actions on Customer systems as main output of service delivery, based on own knowledge and experience;
  • Escalating at the right time customer issues to Technical Account Manager where relevant;
  • Ensuring adherence to internal methodology, tools and quality standards;
  • Active participation on Services development;
  • Active collaboration with other engineers in the team or in other teams, to share knowledge, experiences and others, which can benefit ACS Business results.

  • SKILLS:
    ·Solid understanding of Java EE, OracleHTTP Server, WebLogic Server, Oracle Service Bus, Oracle Internet Directory andOracle Enterprise Manager.
    ·Solid understanding of Oracle FMWarchitecture and administration
    ·In-depth understanding of application3-Tier Architectures (Web, Application and Oracle Database tier)
    ·Oracle DBA knowledge and/or SQL orPL/SQL development experience is an advantage.
    ·Unix/Linux skills are essential
    ·Scripting: Unix shell, Python and Java.
  • Experience with any of the following Cloud Services would be highly valued:
  • OCI (Oracle Cloud Infrastructure)
  • Application Container Cloud Service
  • Integration Cloud Service, SOA Suite Cloud Service, API Platform Cloud Service, Process Cloud Service
  • Content %26amp; Experience Cloud, WebCenter Portal Cloud Service
  • BI Cloud Service
  • CASB Cloud Service, Identity Cloud Service, Security Monitoring %26amp; Analytics Cloud Service Intranet
  • AWS, Azure, or any other non Oracle cloud provider.

  • ADDITIONALREQUIREMENTS:
    University Degree
    Excellent communication and technical documentationwriting skills
    Development background will be valued
    FluentEnglish(other additional languageswill be also valued)
    Availability to travel and work onsite at customers around50%
    Availability to work 24x7As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
    As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
    Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.
    As part of Oracle%27s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).Detailed Description and Job Requirements
    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
    As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
    Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.
    As part of Oracle%27s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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