Senior IT Specialist, Tech Support

6-8 years
a month ago
Job Description

The most respected global hospitality is recruiting Network/System Specialist L2 Tech Support (x1 vacancy) base in Bangkok. In this role you will responsible for providing expert-level technical support and collaborate with other team.

Robert Walters is one of the world's leading global specialist recruitment consultancies. The Robert Walters brand stands for innovation, vision and leadership in the global recruitment market.

Robert Walters specialises in permanent and contract recruitment across all industry sectors and all levels of seniority, and our clients include leading investment banks, multinational blue-chip commercial organisations and innovative SMEs. Our international network and global brand presence, along with our unrivalled professionalism and specialist knowledge, ensure that we offer only the highest quality of service to both our clients and candidates.

Established in London in 1985, the Group now operates across 31 countries. Robert Walters Thailand manages the careers of high calibre professionals in the fields of accounting & finance, banking & financial services, engineering & manufacturing, general management, HR, IT, legal, pharmaceutical & healthcare, sales & marketing, and supply chain, procurement & logistics.

An award-winning business, Robert Walters has a proven track record of providing high quality recruitment services and our success is further endorsed by the many awards we have won over the years.

About The Network/System Specialist L2 Tech Support Role:

The Senior Specialist plays a critical role in providing expert-level technical support, mentoring junior team members, managing projects, identifying opportunities for process improvements, documenting technical processes and procedures, collaborating with other teams, and delivering training and development sessions. This role offers a competitive base salary with attractive benefits.

Key Responsibilities:

  • Technical expertise: The IT Senior Specialist is expected to have expert-level technical knowledge and experience in a particular area, such as network infrastructure, network, applications, server or software
  • Project management: The IT Senior Specialist may be responsible for managing projects related to their area of expertise, including planning, execution, and monitoring of project activities
  • Mentoring and coaching: The IT Senior Specialist may be responsible for mentoring and coaching junior team members, sharing their technical knowledge and providing guidance and support
  • Troubleshooting: The IT Senior Specialist is responsible for troubleshooting complex technical issues that cannot be resolved by junior team members
  • Continuous improvement: The IT Senior Specialist is responsible for identifying opportunities for process improvements and implementing changes to increase efficiency and effectiveness
  • Documentation: The IT Senior Specialist is responsible for documenting technical processes and procedures, ensuring that knowledge is captured and shared across the organisation
  • Collaboration: The IT Senior Specialist collaborates with other IT teams and stakeholders across the organisation to ensure that technical solutions meet business requirements and are aligned with organisational goals
  • Training and development: The IT Senior Specialist may be responsible for organising and delivering training sessions to junior team members or end-users to improve their technical knowledge and skills
  • Escalation: Senior specialist is responsible for documenting the troubleshooting steps and escalate to L3 or L4 depends on the support process

To succeed in this role, you must have good communication skills in English.

Key Responsibilities:

  • Minimum six years of experience
  • Must be fluent in Thai and in English
  • Process management based on the ITIL framework
  • Experience in critical troubleshooting especially the particular job area
  • Understanding of ITIL framework
  • Ability to effectively communicate with end users and other team members at varying levels

This leading company needs no introduction and is recognised as the leader in their field of expertise. The culture is demanding but if you are confident and have a can-do attitude the potential rewards are significant.

If you are driven and looking for a new challenge, this Network/System Specialist L2 Tech Support is the role for you.

Apply today or contact me for further information

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited

Recruitment License No.: . 1188 / 2551