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Senior IT Support & Security Specialist

KateWorthington

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0-2 Years
2 months ago
99 Viewed
1 Applied

Job Description

Hiring Position: Senior IT Support & Security Specialist

Working Condition: On-Site

Location: Bangkok, Thailand (BTS Accessible)

Pay Rate: THB 55000 to THB 75000

____________________________________________________________________________

Responsibilities:

IT Helpdesk:

  • Deploy, upgrade, and troubleshoot software/firmware for company-managed assets.
  • Utilize tools and methodologies to configure operating system setups for deployment.
  • Conduct remedial repairs and preventive maintenance on various equipment.
  • Employ diagnostic tools to address network connectivity and workstation issues.
  • Collaborate with vendors to resolve technical issues promptly.
  • Manage and update Service Desk tickets within SLAs, keeping stakeholders informed.

Operational Support:


  • Deliver friendly, courteous, and effective systems support to all team members.
  • Facilitate smooth onboarding and off-boarding processes for new employees.
  • Ensure internal tools and software are up-to-date.
  • Assist the Senior HR Manager in operational tasks related to health and safety.
  • Maintain hardware, software inventory, and access records.
  • Coordinate with Finance for payment approvals, equipment purchases, and budget tracking related to HR operations.

Requirements:


  • Strong command of English, with effective communication skills.
  • Fluent to native proficiency in Thai.
  • Previous experience in managing a technology Service Desk or Help Desk preferred.
  • Bachelor's degree in Computer Science, Information Technology, or related fields.
  • Ability to forge collaborative relationships with clients and colleagues.
  • Comfortable working independently to manage workload efficiently.
  • Eagerness to tackle complex issues and offer innovative solutions.
  • Motivated and goal-oriented, striving to achieve objectives and meet targets.
  • Openness to new challenges and willingness to support the introduction of new processes or technologies.
  • Detail-oriented and committed to delivering high-quality projects within deadlines.
  • Flexible mindset, prepared to assist across hybrid teams (Engineering, Human Resources, Operations).

Nice to have:


  • Interest in learning security-related auditing and certifications (e.g., SOC2, ISO, security audits).
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Last Updated: 02-05-2024 03:58:36 AM
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