Senior Specialist, Direct Feeds

Senior Specialist, Direct Feeds

Refinitiv
Not Specified
Not Specified

Job Description


Overview
To provide second level support to internal stakeholders and 3rd party engineers with regard to The Company products, and to interact with customers to resolve complex issues. To perform customer site maintenance and repair activities.
Major Responsibilities / Accountabilities:

  • Provide expert technical support for assigned Refinitiv products.

  • Interface with product support, development teams, and 3rd party vendors to resolve wee issues.

  • Troubleshoot, reproduce, and resolve customer issues remotely, arranging for on-site dispatches when required.

  • Provide high-quality technical advice to internal stakeholders and 3rd party engineers.

  • Escalate major, elusive, and recurrent issues that are impacting clients.

  • Assist with the implementation and integration Refinitiv products at customer sites as needed.

  • Maintain accurate client-site documentation.

  • Deliver technology or product training to customers as needed.

  • Follow all operational policies and procedures to manage client issues.

Technical/Professional Skills & Competencies:

  • English fluency - both written and spoken

  • Availability to work in shift schedule within a 8x7 support environment.

  • Comfortable working within a Linux terminal.

  • Skilled with incident management, analytical thinking, troubleshooting, and case management.

  • Logical thinker/problem solver who is self-motivated and a strong contributor within a team.

  • Proficiency communicating technical concepts to non-technical customers and colleagues.

  • Ambition to develop and maintain a deep understanding of assigned products and technologies.

  • Independent worker with excellent time management and escalation skills.

  • Python or Shell scripting experience is a plus.

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise - and our purpose. You'll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this carefully, as it describes what personal information the London Stock Exchange Group (LSEG) ('We') may hold about you, what it's used for, and how it's obtained, .
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Job Details

Employment Types:

Industry:

Other

Function:

IT

About Refinitiv

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. HOW TO APPLY If you want to apply for this job, please click the Apply button to the left. You will then be redirected to the sign-in page where you can enter your credentials or set up an account with us.

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