SENIOR STAFF, CUSTOMER SERVICE

SENIOR STAFF, CUSTOMER SERVICE

AIA Reinsurance Limited
Not Specified
Not Specified

Job Description



Bring your career aspirations to life with AIA!Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints
. Provide product and service information to customers and to agents and business partners as appropriate
. Identify upselling opportunities to maintain and increase income streams from customer relationships
. Recommend and implement programmes to support customer needs
. Resolve customer claims and complaints
. Develop initiatives to proactively inform and educate customers
. Coordinate customer survey with marketing team and develop improvement plans in response to customer survey
. May develop and deliver functional / technical training in customer service related areas
[Use this profile for positions delivering training for customer service staff]

Job Details

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IT

For more than a century, AIA has strived to make a significant, positive impact for our customers and communities across Asia, reinforced by our Purpose : to help millions of people live Healthier, Longer, Better Lives . Our Purpose guides the decisions we make and the actions we take as an organisation - empowering and enabling people to understand and manage their health, while meeting their long-term savings and protection needs. We believe that helping to create a healthier Asia is one of the most important and valuable things we can do for our communities, today and in the future.

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