Senior Support Consultant

0-2 years
4 months ago
Job Description


  • Analyzes customer problems of high complexity Assesses scope of impact. Mitigates customer impact of issues and defines, reviews, and executes workarounds Identifies options for problem resolution and initiates action
  • Conducts root cause analysis and correlation of other system and/or application problems of high complexity.
  • Provides advice or training to users about the application systems functionality, correct operation or constraints, and corrects user faults.
  • Liaises with various teams such as application development and content teams and customer service teams as appropriate and escalates if required
  • Provides input for technical plans and solutions.
  • Provides technical guidance to less experience analysts. Has in-depth knowledge of a technical discipline or area and provides subject matter expertise
  • Regularly communicates and shares knowledge with rest of the team.
  • Works on medium to large, moderately complex projects/issues that require increased skill in multiple technical environments and disciplines.
  • Leads project planning sessions with team members where there are projects within the scope of the support team.


  • Bachelor's degree in Computer Science, Information Technologies or equivalent experience.
  • Fluent English communication. Able to host and run technical call with teams in different locations.
  • Strong experience in software development and support.
  • Experience in Cloud technologies and programming languages. Azure, Java, HTML5, JavaScript would be an advantage.
  • Logical thinker, problem solver, self-motivated and a strong contributor within a team.
  • Flexible to work with colleagues in different time zone when necessary.
  • Able to take on-call work outside normal working hours including public holidays and weekend.
  • Customer centric mindset. Positive attitude.
  • Eager to learn new technologies. Always looking for improvement opportunities and open for changes.

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.

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Refinitiv is an American-British global provider of financial market data and infrastructure. The company was founded in 2018. It is a subsidiary of London Stock Exchange Group after a US$27 billion dollar sale from previous owners Blackstone Group LP which held a 55% stake and Thomson Reuters which owned 45%. The company has an annual turnover of $6 billion with more than 40,000 client companies in 190 countries.

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