Service Analyst 1

Service Analyst 1

Citi
Not Specified
Not Specified

Job Description


Job Description :
The Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi's policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.
Responsibilities:
  • Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines
  • Ensure accuracy of research and compliance advice provided to members of sales force team
  • Develop information regarding required changes in reports and procedures
  • Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns
  • Support sales force and management by implementing recommendations concerning changes, improvements and enhancements
  • Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals
  • Fulfilling the clients necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:
  • Previous relevant experience preferred
  • Effective verbal and written communication
  • Influencing and relationship management skills
  • Proven ability to creatively solve problems

Education:
  • Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
  • This role is related to digital platform investigation which also involved sanction screening, vendor coordination in case client make wrong payment, troubleshooting, error screen.
  • Coordinating with Digital and client experience team on new functionality in CBOL/MBOL and communicate to CPOs.
  • Coordination with tech team for any issue with MBOL/CBOL. Also work with AML/ICRM/Product on the sanction related transaction.
  • Good command in English.

-------------------------------------------------
Job Family Group: Customer Service
-------------------------------------------------
Job Family:Service
------------------------------------------------------
Time Type:Full time
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ('Citi') invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
View the '' poster. View the .
View the .
View the

Job Details

Employment Types:

Function:

IT

About Citi

Job Source : jobs.citi.com

Similar Jobs

People Also Considered

Simple body text this will replace with orginal content