Service Delivery Manager

7-9 years
a month ago
Job Description

Job Description

  • Understand the Business Needs/Pain and Environment
  • Understand the User Story, Business Requirement, and System Flow
  • Manage service delivery using an evidence informed approach to improve outcomes for clients and support the project / business need
  • Review the project schedule with program manager and all other staff that will be affected by the project activities
  • Ensure that the project deliverables are on time, within budget and at the required level of quality
  • Escalate issues to Project Executive, Steering Committee and/or Management when necessary
  • Evaluate the outcomes of the project as aligned with governance and framework during the planning phase
  • Responsible to delivery the target applications
  • Deploy and Monitor the System Health
  • Analyze the Technical to fit to the Business Requirement and System Design as well as align with technology framework, blueprint, and standard of the organization
  • Produce and Manage Non-Functional Requirement for system development
  • Manage the Development Team/Vendors to ensure the delivery is efficiently and effectively
  • Provide the technical recommendations and Resolves the development issues


  • Bachelor's degree or Master Degree in IT, Finance and Banking Technology or other related fields.
  • 7 Years in banking application architecture design and solution in specific application Solution
  • Knowledge of banking products or Banking Industry would be advantages.
  • Good communication around issues, Collaborating with business users
  • Building a personal relationship, Leadership and People Management

Operating System: Main Frame: OS/390, ZOS Open system: Windows server, Red Hat Linux, AIX

Language: Main Frame: Cobol, Cobol CICS, EASY TRIEVE Open system: C#, Java, .NET, Java Script, SQL, REST, JASON Optional: PYTHON, Ruby, GO

Unity: Main Frame: CA-Intertest, File Master (FM) Open system: Docker, Kubernets, Jenkins, Maven, Artifactory, Jira Atlassian etc.

Databases: Main Frame: VSAM Open system: Oracle DB, DB2, MS SQL





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