Site Reliability Engineer - Saas Ops

Site Reliability Engineer - Saas Ops

Oracle Corporation Asia Pacific Division
Singapore Thailand
0 - 50 Years
Not Specified

Job Description


Job Description :
Preferred Qualifications
About Oracle Service Cloud:
Oracle Service Cloud is an important part of Oracle’sbest-in-class, connected CX cloud suite. As a part of Oracle CustomerExperience, Oracle Service Cloud provides unique service experiences thatenable a company to differentiate its brand and deliver legendary experiencesto customers.
Oracle Service Cloud’s cross-channel customer service enablesorganizations to provide quick, consistent, proactive, and reactive assistedservice across multiple channels. Oracle’s intuitive, productive, integrated,contextual, and scalable solution enables your agents to focus on the customerinstead of multiple applications.
About the Job:

A unique opportunity to join a rapidly growing world-class team toengineer cutting edge Oracle Service Cloud technologies and infrastructure. Aspart of the SaaS Operations team, you will be continually challenged and havean opportunity to contribute to the Oracle Service Cloud success every day,working closely with the development partners.
As a Site Reliability Engineer, you will solve interesting technicalchallenges by defining, designing, deploying, and troubleshooting key Oracle ServiceCloud services, platforms, and infrastructure, always thinking aboutreliability, scalability, resilience, security, and performance.
The ideal candidate for this engaging and visible technical leadershiprole would have the experience of a developer, the wits of a systems andinfrastructure whiz, and the courage of a spirited 'closer'. Allthese qualities bundled up in an affable communicator in order to make ourOracle Service Cloud customers successful.
What You%27ll Do:

  • Service Ownership –You will be part of the SaaS Operations SRE team, whose mission is the shared full stack ownership of a collection of services and/or technology areas, with our Development partners.
  • Ownership Scope – As an SRE, you will understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of the production services you own. In partnership with your Development partners, you will have the responsibility to ensure that services are designed and delivered to be mission critical with focus on security, resiliency, scale, and performance. SREs are the ultimate authority and are accountable for the end-to-end performance and operability of the services they own.
  • Service Design – As the Oracle Service Cloud evolves; you will partner with development teams in defining and implementing improvements in service architecture, both current and future. As an SRE, you will be an expert at articulating technical characteristics of your services and the dependencies between services, and guide Development teams to engineer and add premier capabilities to the Oracle Service Cloud service portfolio.
  • Operations Engineering – You willunderstand and be able to communicate the scale, capacity, security, performance attributes and requirements of the services you own. You are a Subject Matter Expert, able to understand and communicate every characteristic of your service stack, such as:
  • degradation and behavior under load of the services and their dependencies
  • end-to-end tuning needs, optimizing resource utilization, as load patterns fluctuate
  • Instrumentation and metrics that clearly describe the service behaviors
  • scaling requirements and patterns
  • resiliency and recoverability, ensuring that backup / restore and disaster recovery capabilities are implemented, tested and maintained
  • Automation – You will have a clear understanding of automation and orchestration principles, and will be eager to automate, wherever and whenever the possibility arises, while simultaneously eliminating technical debt. Automation must be part of your DNA.
  • Prevention - Once you have expertly resolved an issue, you will immediately work on how to more quickly resolve the problem next time, with the goal to eventually prevent the problem happening ever again
  • Technical Experts - As service owner, you are the ultimate escalation point for complex or critical issues that have not yet been documented as SOPs for Level1 staff. You will usually get calledin during major incidents as an SME, when the source of a problem is unclear. You will have the deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations.
  • Broad Interests - SREs are a rare mix of sysadmins and development Engineers, and as such have the ability to understand and explain the effect of product architecture decisions on the ability to run as distributed systems. They are driven by professional curiosity and a desire to a develop deep understanding of their services and the technologies they depend upon.
  • Represent SRE - Proactive, self-motivated, customer-focused, organized, and a good communicator. SRE can be expected to represent Cloud products and engineering in sensitive forums.

  • What You Need to Have

    BS or MS in Computer Science, or equivalent
    Knowledge of:
  • Demonstrable experience in one or more scripting / programming languages: such as Python, Perl, Bash, Ruby C#, C++, Java
  • Databases: MySQL, Oracle
  • Experience with LAMP stack and WebLogic
  • Experience in any combination of: Terraform, Chef, Ansible. OKE, Docker, Grafana, Prometheus, ELK
  • Familiarity and working experience with REST services / Micro-services / Infrastructure / Server frameworks
  • Experience in building rich dashboards for Application monitoring and reporting
  • Experience implementing a Continuous Integration (CI) and Continuous Deployment (CD) pipeline (Jenkins) with working knowledge of container management and orchestration tools (Docker, Kubernetes, Ansible)
  • Good understanding of web application stacks, and web protocols
  • Linux internals, Networking and TCP/IP
  • Standard Internet services, such as DNS, NFS, HTTP, etc.
  • Cloud computing patterns
  • IT Security and compliance
  • Excellence in verbal and written communication. Ability to communicate with all levels of management during critical events.
  • Strong Technical background with an ability to troubleshoot issues impacting large scale service architectures and application stacks
  • Work with Oracle%27s world class technology to develop, implement, and support Oracle%27s global infrastructure.
    As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems. Prepare flowcharting, perform coding, and test/debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.
    Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. BS or equivalent experience in programming on enterprise or department servers or systems.
    As part of Oracle%27s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).Detailed Description and Job Requirements
    Work with Oracle%27s world class technology to develop, implement, and support Oracle%27s global infrastructure.
    As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems. Prepare flowcharting, perform coding, and test/debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.
    Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. BS or equivalent experience in programming on enterprise or department servers or systems.
    As part of Oracle%27s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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