Solution Engineer

0-2 years
a month ago
Job Description


  • Collaborate with the BD team to assist new merchants in integrating our products, particularly focusing on IT-related aspects and onboarding processes.
  • Work closely with the development team and partners to provide training, technicalsupport, and assist in designing solutions utilizing Ksher's APIs.
  • Conduct quality assurance to ensure that our APIs meet the requirements and standards of our partners.
  • Efficiently manage and resolve partner inquiries and issues.
  • Enhance documentation in alignment with industry best practices and insights gained from practical experience.
  • Maintain a knowledge base to aid others in managing and navigating API-related support.
  • Proactively identify and troubleshoot issues to prevent potential problems.
  • Monitor API endpoints to uphold their reliability and performance.


  • Prior experience in software development or a technical background is essential.
  • Proficient troubleshooting and problem-solving skills.
  • Ability to provide technical advice and guidance.
  • Experience in payment gateway, banking, e-wallet, fintech, or related industries is
  • advantageous.
  • Familiarity with Python, REST APIs, JSON, and cryptography is a plus.
  • Willingness to collaborate closely with international teams.
  • Proficiency in English is required, and knowledge of Mandarin is an advantage.
  • In-depth understanding of technology and APIs.
  • Close collaboration with the development team.
  • International team collaboration