Solutions Engineer

Job responsibility:

1.Equipment Installation and Commissioning

• Responsible for the guidance of installation, commissioning, and startup of company products at customer sites to ensure the equipment operates smoothly as per customer requirements.

• Provide on-site technical support according to the product manuals and customer needs, resolving any technical issues during installation and commissioning.

2.After-Sales Technical Support and Maintenance

• Provide technical guidance for routine maintenance and repair services for equipment to ensure stable operation and minimize customer downtime.

• Offer technical consulting to customers, resolve operational issues, and ensure the equipment and systems remain in optimal condition.

3.Customer Relationship Management • Maintain good communication and interaction with customers, respond to customer needs promptly, and ensure high customer satisfaction.

• Collect customer feedback, propose improvement suggestions, and collaborate with relevant departments to continuously improve product and service quality.

4.Troubleshooting and Problem Resolution

• Respond quickly to customer equipment failures, perform troubleshooting, diagnose issues, and provide effective solutions.

• Cooperate with the headquarters technical team to analyze and resolve product issues, ensuring continuous product quality and support improvement.

5.Reporting and Data Analysis

• Regularly compile after-sales service reports, track equipment performance and customer feedback, and provide necessary data support.

• Analyze failure types, frequencies, and other data, offer preventive maintenance suggestions, and optimize equipment maintenance strategies.

Certification Requirements:

1.Relevant Educational Background

• A Bachelor's degree or higher in Electrical Engineering, Mechanical Engineering, Automation, Computer Science, or a related technical field.

2.Working experience

• 2-4 years working experience about pre-sales/after-sales technical support in energy storage,E-mobility,inverters or other electrical product business.

3.Other Requirements

• Driver's license: A valid international or European driver's license (depending on country requirements).

• Ability to travel and flexibility in work schedule.