Specialist – ET

Specialist – ET

Not Specified
Not Specified

Job Description

Refinitiv Customer Operations is searching for a highly motivated person to fill a Trading Support position. The team will consist of highly skilled, energetic individuals that possess strong analytical, technical, and customer service expertise. We are looking for individuals that exude ownership and follow through on commitments to our customers.
Major Responsibilities / Accountabilities:

  • Provide expert trading support for assigned Refinitiv products.

  • Interface with product support, development teams, and 3rd party vendors to resolve issues.

  • Troubleshoot, reproduce, and resolve customer issues remotely, arranging for on-site dispatches when required.

  • Provide high-quality technical advice to internal stakeholders and 3rd party engineers.

  • Escalate major, elusive, and recurrent issues that are impacting clients.

  • Assist with the implementation and integration Refinitiv products at customer sites as needed.

Technical/Professional Skills & Competencies:
  • English fluency - both written and spoken - required.
  • Availability to work weekends within a 24x7 support environment.
  • Flexible on shifting working hours.
  • Good at UNIX command and comfortable working within a Linux terminal.
  • Skilled with incident management, analytical thinking, troubleshooting, and case management.
  • Logical thinker/problem solver who is self-motivated and a strong contributor within a team.
  • Proficiency communicating technical concepts to non-technical customers and colleagues.
  • Experience in a customer service environment and having outstanding Customer Service skills.
  • Ambition to develop and maintain a deep understanding of assigned products and technologies.
  • Ability to work with virtual teams to successfully deliver projects or resolve escalations.
  • Independent worker with excellent time management and escalation skills.
  • Good understanding of finance and trading concepts is a plus.

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.
At LSEG we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage collaboration, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels driven to reach their potential.
We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.
LSEG are committed to supporting emotional, physical, financial and societal wellbeing. Our tailored benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and retirement planning to paid volunteering days and consumer discounts.
We also make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please make your recruiter aware, we want to ensure you perform at your best.
As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with purposeful careers.
Please take a moment to read this carefully, as it describes what personal information the London Stock Exchange Group (LSEG) ('We') may hold about you, what it's used for, and how it's obtained, .
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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About Refinitiv

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. HOW TO APPLY If you want to apply for this job, please click the Apply button to the left. You will then be redirected to the sign-in page where you can enter your credentials or set up an account with us.

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