Store Manager

0-2 years
a month ago
Job Description

Goals & follow up :

  • You regularly analyse and follow up your Store's Sales & Profit KPIs and take actions accordingly to maximise results
  • Together with your Area Team, you set the hours plan in line with the sales budget
  • Together with your Store Management Team, you ensure scheduling maximises conversion within the frame of the hours plan
  • You prioritise and take actions in your store that have a clear impact on sales in line with your Area Team
  • You give input to Area Team on your Store's allocation to secure a good garment level according to sales
  • You ensure your Store's execution continuously meets H&M standards and follow up using the Customer Experience Tool
  • You ensure Store Operations Best Practices are followed in your store, according to the Area plan
  • You ensure H&M customer service standards are delivered in your store
  • You ensure that the maintenance in your store is managed in a cost-efficient way and meets H&M standards and initiate actions accordingly (If Store Manager is not available)
  • You actively prevent loss and ensure your Store Team follows appropriate guidelines and takes any appropriate action
  • You inform Area Team of any potential risks, threats and opportunities related to the competitor landscape

People & Teams

  • Manage the recruitment, training, development and succession planning for your Store
  • Evaluate and manage the performance of your Store Team, including having dialogues, putting development plans in place, giving feedback and following up and taking actions to improve performance and develop your team
  • Ensure regular and clear communication with your Store Team on business performance, H&M's Company Culture & Value and Country, Area and Store goals
  • Ensure health & safety, legal and security issues are being handled in accordance with H&M standards and local legislation, ensuring employee and customer safety at all times


  • Experienced in retail industry with strong managerial skills
  • Excellence in both English and Thai with computer literacy
  • Sell-oriented, dynamics with excellent interpersonal skill
  • Result driven and can do attitude
  • Well-organized and cope with large work load