Supervisor, Sheraton Club | Sheraton Hanoi Hotel

Supervisor, Sheraton Club | Sheraton Hanoi Hotel

Marriott International
3-6 years
Not Specified

Job Description


Job Description :

Posting Date Jun 23, 2022 Job Number 22105530 Job Category Golf, Fitness, & Entertainment Location Sheraton Hanoi Hotel, K5 Nghi Tam 11 Xuan Dieu Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP Brand Sheraton Hotels & Resorts Schedule Full-Time Relocation N Position Type Management Located Remotely N When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton. JOB SUMMARY Manages overall operations of Health Club and . Responsible for guest and employee satisfaction as well as meeting standards and financial goals. Develops and implements marketing strategies for fitness assessment center and health programs. CANDIDATE PROFILE Education and Experience . High school diploma or GED 3 years experience in the recreation/health club operations or related professional area. OR . 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major 1 year experience in the recreation/health club operations or related professional area. CORE WORK ACTIVITIES Managing Health Club and Operations . Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. . Schedules events, programs, and activities, as well as the work of others. . Develops and implements menu of classes and services, including special programs. . Develops specific goals and plans to prioritize, organize, and accomplish your work. . Manages outside vendors. . Orders and maintains necessary supplies and ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs. . Manages pool areas, including overall maintenance, daily upkeep and cleanliness. . Ensures all facilities are in appropriate operating condition. . Schedules work/repairs as needed with the Engineering Department. . Maintains and enforces safety standards and procedures with the recreation staff. . Ensures appropriate fees are charged to guests and that proper cash handling procedures are followed by all members of the recreation staff. . Manages operating budget. . Assists with major equipment purchases. . Provides special programming for holiday weekends and heavy transient time periods. . Plans and implements special recreational opportunities for resort guests as business demands. . Develops and implements marketing strategies for fitness assessment center and health programs. Ensuring Exceptional Customer Service . Serves as a role model to demonstrate appropriate behaviors. . Monitors quality, standards and meets the expectations of the customers on a daily basis. . Provides services that are above and beyond for customer satisfaction and retention. . Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Conducting Human Resources Activities . Oversees all Human Resources activities in the Recreation Department. . Oversees employee satisfaction and guest satisfaction results, and ensures corrective action is taken when needed. . Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. . Hires, trains, and monitors development of recreation staff. . Participates in the performance appraisal system process, giving feedback when needed. . Coordinates all training activities for employees in department. . Encourages and builds mutual trust, respect, and cooperation among team members. . Communicates expectations and performance objectives to subordinates subordinates are also open to raise questions and/or concerns. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories.
Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Source : jobs.marriott.com

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