Technical Account Manager (Based in Bangkok)

Technical Account Manager (Based in Bangkok)

Agoda
Not Specified
Not Specified

Job Description



Get to Know our Team:
The Customer Experience Group Technology (CEG Tech) team is responsible to ensure smooth delivery of information systems across a global network of multi-channel Contact Centers. We operate in 10 different countries, whether in the office, working remotely, or traveling, we enable everyone to stay connected.
The Opportunity:
For our team in Bangkok ,we are looking for a passionate person to align ,enable and expand relationships with existing and upcoming Partners. The is a team player, is passionate , exhibits professionalism and has proven expertise in Contact Center area . Excellent collaboration skills, able to learn new technologies quickly is a must. The candidate is part of a Virtual team supporting 17 sites across the globe in an exciting, multicultural environment. Being engaged - fast-paced, high-pressure startup environments excites you. You will report to the Director of Contact Center Technology in our IT department
In this Role, you'll get to:
  • Become a trusted advisor on how to best leverage our platforms/infrastructure to maximize benefits
  • Demonstrate comprehensive knowledge of our platforms and infrastructure
  • Develop relationships with key business and IT stakeholders and become an expert on implementation
  • Create, edit and validate specifications documents like Statement of Work and provide relevant technical recommendations on solutions and enhancements specific to business needs
  • Participate in technical issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and sustainability
  • Provide timely status reports
  • Ensure appropriate documentation (BCP and others )
  • Demonstrate comprehensive knowledge of our platforms and infrastructure
  • Keep track of key performance metrics including capacity planning
  • Perform regular audits which might require occasional travel

What you'll need to succeed:
  • Large scale implementation experience with complex solutions environments
  • Be able to navigate, escalate, and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Excellent written and verbal communication skills the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business
  • Proven ability to analyze, design, and optimize business processes via technology and integration
  • Being adaptable - you are calm and effective under pressure, able to quickly pivot, excel at task prioritization and evaluation of situational urgency.
  • Having experience with Contact Center/work optimization platforms (like Avaya/Genesys/Verint / Virtual desktop . ) is a must
  • Having a strong analytical mindset, being positive and with an open attitude with a desire to succeed and grow within a challenging role.
  • Exposure to data-centric environments (reporting skills, data aggregation & analysis, using data to identify problems and propose solutions/workarounds)
  • Ability to work well with others
  • Excellent verbal and written communication skills in English
  • Ability to travel (up to 10 % of working time )

Job Details

Employment Types:

Industry:

Function:

IT

About Agoda

About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
Wewill keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.
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Job Source : careersatagoda.com

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