Technical Support Engineer - Tagalog Speaking

Technical Support Engineer - Tagalog Speaking

2-3 years
Not Specified

Job Description

Job Description :

Technical Support Engineer - Tagalog Speaking
(Enterprise Support Team)At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue witha customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.
Join us as a Technical Support Engineer on our Product Services team in Bayan Lepas, Penang to do the best work of your career and make a profound social impact.

What you'll achieve
As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
You will:
  • Responds to incoming contacts which are SLA bound, related to Dell enterprise hardware, peripherals, applications, networking and its associate products, assists customers by diagnosing problems and providing resolutions for technical and service issues.
  • Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in dispatching services/parts, Aassumes complete ownership of customer issue until resolved involving multiple inbound and outbound communications owns the issue and engages/collaborates with multiple resources.
  • Documents problems, diagnostics, interactions, next steps, and solutions implementation in a CRM tool, provides timely response to customer escalations with appropriate notification to all required EEC staff (RMs, TSMs, SMTs, SPSPEs, SPEs, Tech Leads, Team Managers), to performs required case management functions as related to assigned TSAM including the written summaries of outcome((RCA/PIR)).
  • Maintains proficiency of Dell's Enterprise product line and service offerings along with current industry products and technologies, focuses on delivering a best in class customer experience according to Dell standards, participates in and contributes to initiatives that improve overall product/report quality and proactively contributes to increasing team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities.
  • Complies with work schedule adherence to ensure overall service level agreements are achieved.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements
  • Possesses understanding and technical ability for Servers/Storage/Networking with good knowledge and/or working experience on DELL EMC products.
  • Good knowledge and/or working experience on operating systems like UNIX and Windows and awareness on Virtualization, VMware, Microsoft, Red Hat, Networking.
  • Industry qualifications: CompTIA Server+, MCSE, VCP, CCNA
  • Strong language competencies in Englishand ability to speak in TAGALOG laguage is a MUST
  • Must be willing to be relocated and work in Bayan Lepas, Penang, Malaysia

Desirable Requirements
  • Degree in Computer Sciences / Information Technology related discipline or equivalent prior work experience in a related field.
  • 2-3 years experience in call center environment

Here's our story now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 .

Application closing date: 30 December 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy .

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About DELL

Dell is an American technology company that develops, sells, repairs, and supports computers and related products and services, and is owned by its parent company of Dell Technologies.Technology drives human progress. This tenet is the core of our business and vision. Our customers and team members are integral to our continuing success as we provide the essential infrastructure for organizations to transform their digital futures

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