Technical Support L2 (Administrator)

Technical Support L2 (Administrator)

Elabram Systems
Not Specified
Not Specified

Job Description

Key Responsibilities

  • Diagnosing, troubleshooting technical solutions that solve the root cause of customer problems in tickets elevated from our L1 support team.
  • Fulfill service mind and provide the high-quality service for the clients
  • Basically deal with question, requirements or trouble issue about operation process
  • Monitor and analyze operation process, Coordination with SME till closure, after issue resolved performing sanity checks.
  • SME coordination & Inputs to users on processing of data / Jobs
  • Summarize and report the issues to Line Manager
  • Corporate with Technical Support Team by closely to feedback and solve problem
  • Tracking the process to ensure that all jobs are completed on time with high quality
  • Communicating with team & customers to answer concerns and questions
  • Good Knowledge of Big Data technologies processes & components carry out day to day activities like Job & Alert monitoring, Handle standard errors & failure as per SOP
  • Good understanding of Hadoop platform, process flow & data flow, Applications [Talend, Vertica, Hive,spark/scala, mySql, qlik, denodo
  • Good service mind, Good knowledge working under ITIL process and high pressure.

Key Requirements:

  • Male, Femaleage over 27 - 40 years old
  • Thai nationality only
  • Degree in Computer Science/Engineering, IT, Related Field
  • 3-7 years experience in support and troubleshooting system
  • Must have experience at least one skillset which is:Big Data / Hadoop / BI / ETL/ Denodo / Vertica/Talend.
  • Experience in Unix/Linux/Shell and Network infrastructure support, Database, ITIL process
  • Good command of English communication

Job Details

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