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Technical Support Manager SW



    Job Description

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10-12 Years
3 months ago
50 Viewed
1 Applied

Job Description

The Company

The world's leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and 4.3 billion in revenue in 2022.

Imerys delivers high-value-added, functional solutions to a great number of sectors, from processing industries to consumer goods. The Group draws on its understanding of applications, technological knowledge and expertise in material science to deliver solutions by beneficiating its mineral resources, synthetic minerals and formulations. Imerys solutions contribute essential properties to customers products and their performance, including heat resistance, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and water repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

If you want to grow your skills and develop your career, find out more at

The Position

Technical Support Manager SW

Job Summary

Key responsibilities:

  • Senior member of the South-East Asia and North Asia Ceramics sales and technical team
  • Define and lead the technical support to customers, production units, and development projects for sanitaryware application
  • Lead self and develop the technical staff and the lab on the perimeter
  • Travel within the area.
  • Manage development projects

Project Management

  • To be an active member of the South-East Asia and North Asia Ceramics sales and technical team, visiting customers when necessary.
  • To coordinate with the sales & marketing team on the customer technical support
  • To provide laboratory support in carrying out ceramic application work in accordance with priorities and time scales
  • To deliver raw material and application knowledge to support the company's existing business and to grow the business according to the global strategic plan.
  • Be in charge of the new product development pipe in collaboration with the marketing/sales/production team
  • Give technical expertise on mineral and applications to support the development projects
  • Interpret and report the findings of technical work and communicate at required levels
  • Understand customer challenges and pain points and be proactive in devising solutions
  • To ensure safe working practices are followed in accordance with company policy


Education And Experience

  • Bachelor / engineering qualification in materials science, industrial minerals, refractories, ceramics or ceramics related science
  • 10 yrs. experience in ceramics related industry, ideally whiteware ceramics or sanitaryware manufacturer.

Knowledge, Skills, Abilities And Other Characteristics

  • Committed and autonomous.
  • Self-motivated, ability to lead and motivate the team.
  • Good command of written and spoken English
  • Ability to communicate and work with all levels of management & cultures.
  • Customer focused.
  • Organized and rigorous, pay attention to details.
  • Operational experience in production environment.
  • Some basic financial knowledge for project appraisal.
  • Budgeting / planning and execution experience.
  • Extended HSE knowledge.

Position Type

Full time



Only technical issues will be monitored through the below inbox:


To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.

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