Training and Quality Assistant Manager (Social Media Account)

Training and Quality Assistant Manager (Social Media Account)

Teledirect Pte Ltd
Not Specified
Not Specified

Job Description

Do you aspire a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • Premium workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company with 25 years of experience and more than 270 industry awards

What is your mission
. To manage multiple teams of trainers and quality assurance personnel
. Plan, design, develop, source, implement and evaluate training, quality and development programs and initiatives to meet learning needs, effectiveness and objectives of the organization and individuals
. Liaise with internal stakeholders and external vendors for the execution of learning programs, initiatives, and sponsorships and government/private agencies in accreditation, schemes, funding, grants, and sponsorships review
. To engage in research, preparation and delivery of high-quality Training for our Clients and our internal business
.Work closely with regulatory agencies to obtain certification and develop course curriculum and contents for specific target audiences
. To establish and measure Call Centre call training quality index monthly with the aim to identify gaps in either process or soft skills for improvement
. To achieve desired call outcomes with the aim to meet both customers and business expectations
. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for
. Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
. Preferable with 5 years of working experience in the related field is required for this position
. Experience in developing policies, process documentation, training, communication materials and people management
. Extensive knowledge of analyzing training needs and implementing performance gap analysis
. Strong Facilitation skills using Adult Learning Theories
. Competent in e-content and design development
. Excellent verbal and written communication skills in English and the language of supporting market

Job Details

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Who is TDCX We serve some of the world's best brands from our centers of excellence in Singapore, Malaysia, Thailand, Philippines, Hong Kong, China, Japan, India, Romania, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales.We are guided by a talent philosophy - selecting and employing the best professionals to make the outsourcing industry better for our people and our clients.Our company has won over 270 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

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