Trust & Safety Associate - Cantonese Speaking

0-2 years
a month ago 1 Applied
Job Description

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.


Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Role Details

  • Review, classify and/or remove content according to client guidelines, using specific tools and channels

  • Understand and remain updated on changing client policies and guidelines

  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

  • Serve as an advocate for the user community

  • Participate in process improvement initiatives that improve quality and efficiency of work

  • Participate in continuous training programs and workgroup discussions for optimal development in the role

  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.

Basic Qualifications/Skills Needed

  • Strong coping, emotional resilience, and stress-management skills

  • Excellent comprehension, communication, Cantonese and English language skill

  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

  • Strong attention to detail

  • Comfort synthesizing and analyzing information from multiple streams

  • Strong critical thinking and decision-making skills

  • Deep familiarity and passion for the internet, internet platforms, and internet culture

  • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported

  • Ability to work well individually and as part of a team

  • Ability to work differing rotations/shifts and non-standard work hours

  • Flexibility in meeting changing business needs in a fast-paced environment

  • Commitment to quality, efficiency, and effectiveness

  • Previous business process outsourcing, customer service, or content moderation experience is a plus

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services &#8364&#x3B;" all powered by the world&#8364&#x3B;&#8482&#x3B;s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com