Vendor Operations Specialist

2-4 years
3 months ago
Job Description

Vendor Operations Specialist

Bangkok, Thailand

To be the most loved everyday food and groceries destination! - that's our mission at foodpanda (small f).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

We are looking for a highly-driven and motivated Operations Specialist to join our APAC Commercial team, to be based in Bangkok, Thailand.


  • Define and communicate project requirements and specifications by understanding processes, and working with business to explore how to solve problems that have never been solved before at this scale

  • Analyse data and internal user feedback to build solid business cases to support and justify feature development

  • Ensure strong collaboration and communication across the company and serve as a primary project point of contact

  • Define and communicate project strategy and roadmap to the local, regional and global project team

  • Collects and coordinates feature requests from all departments Prioritize and adjust the market project backlog according to strategic project value

  • Coordinate bug reports and change requests which includes vendor-facing and internal-facing projects

  • Rollout features and ensure stakeholder involvement and education of the new project


  • At least 2 years of experience managing web and mobile consumer projects as a project/tech specialist in an e-commerce company. Plus points if you have worked in a similar organization like ours

  • Passion to build a great project & be successful with that project in the market

  • Passion for design excellence, usability & consumer appeal in projects

  • Sense of urgency, pragmatism and a solution-oriented approach to problem-solving

  • Analytical mindset and skill-set

  • Experience with Jira & Confluence is preferable

  • Background in fast-paced, entrepreneurial, startup/tech environments preferred.

  • Fluency in English (our corporate language) and great communication skills.

What we offer:

  • A dynamic and challenging work environment.

  • A company committed to developing you personally and professionally.

  • A great working atmosphere with regular company and team events.

  • A vibrant and international team committed to diversity and inclusion.

  • Responsibility from day one in a fast growing and global company.

  • Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Job Source:

Foodpanda is an online food and grocery delivery platform owned by Delivery Hero. Foodpanda operates as the lead brand for Delivery Hero in Asia, with its headquarters in Singapore. It is currently the largest food and grocery delivery platform in Asia, outside of China, operating in 12 markets across Asia.

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