RevOps Manager (On-site - Chiang Mai)

The RevOps Manager is responsible for designing, optimizing, and scaling the systems, processes, and insights that drive revenue across Sales, Marketing, Partnerships, and Customer Success.

This role goes beyond managing tools or reporting on performance. You will take a proactive, insight-led approach to identifying opportunities for growth, improving retention, and increasing acquisition efficiency.

You will act as an internal auditor of the business—continuously assessing how each team contributes to revenue, identifying gaps, and providing clear, actionable recommendations to improve performance.

You will work closely with a Data Analyst and a CRM Specialist, alongside cross-functional teams, to ensure decisions are grounded in accurate data and translated into measurable revenue outcomes.

Key Responsibilities:

Revenue Strategy & Commercial Insight

Proactively identify opportunities to improve revenue across acquisition, conversion, and retention
Translate data into clear insights and recommendations that drive measurable business impact
Highlight risks, inefficiencies, and missed opportunities across the revenue funnel
Partner with leadership to align operational execution with revenue goals

Internal Audit & Revenue Optimization

Act as an internal auditor across Sales, Marketing, Support, and Product
Continuously assess how each team contributes to revenue outcomes
Identify gaps between activity and impact, and recommend improvements
Provide regular, structured insights and advice to leadership and teams on how to improve performance

CRM Ownership & Pipeline Architecture

Own and evolve HubSpot as the single source of truth for revenue data
Design pipeline stages, lifecycle stages, and deal structures aligned with how the business sells
Ensure accurate tracking of leads, opportunities, and revenue attribution

Lead Management & Conversion Optimization

Define and optimize lead routing, SLAs, and handover processes between teams
Implement and refine lead scoring models based on real performance data
Improve conversion across the funnel (MQL → SQL → Closed Won)

Revenue Analytics & Forecasting

Work closely with the Data Analyst to define key metrics and reporting frameworks
Build dashboards that clearly show pipeline health, conversion rates, and revenue performance
Provide regular insights on what is driving or blocking revenue
Support forecasting by identifying trends, risks, and gaps early

CRO & Experimentation (Conversion Rate Optimization)

Collaborate closely with a CRO Specialist to identify opportunities to improve website and funnel conversion
Bring proactive ideas, data-backed insights, and hypotheses into weekly CRO meetings for discussion and prioritization
Translate insights into clear test ideas (e.g. landing pages, messaging, pricing presentation, onboarding flows)
Following alignment, work directly with the design and web development teams to implement and launch experiments
Track results and iterate based on performance, contributing to continuous funnel improvement

Systems & Automation

Work alongside the CRM Specialist to manage and improve the revenue tech stack
Design automation that increases speed, consistency, and scalability
Ensure systems are integrated and aligned with business workflows

Pricing, Packaging & Commercial Operations

Support pricing and packaging decisions with data and analysis
Ensure SKU, pricing, and licensing updates are accurately reflected across systems
Identify opportunities to improve monetization and reduce friction in the buying process

Cross-functional Alignment

Act as the central connector between Sales, Marketing, Support, Product, and Partnerships
Ensure alignment on definitions, processes, and goals
Reduce friction between teams that impacts revenue

Training, Documentation & Enablement

Create SOPs, playbooks, and documentation for revenue processes
Train teams to effectively use systems and follow best practices
Drive adoption and consistency across the organisation

Data Integrity & Governance

Ensure clean, accurate, and structured data across all systems
Define and enforce data standards
Enable leadership to confidently use data for decision-making

Team & Collaboration Structure

Work closely with:
A Data Analyst (insights, reporting, forecasting)
A CRM Specialist (systems, automation, execution)
A CRO Specialist (conversion optimization and experimentation)
Collaborate with Sales, Marketing, Support, Product, Design, and Engineering
Act as the bridge between data, systems, and revenue outcomes

KPIs & Performance Metrics

You will be measured on your ability to improve revenue performance through systems, insights, and execution.

Pipeline & Conversion

Increase MQL → SQL conversion rate by 15–25% within 6 months
Improve SQL → Closed Won conversion rate by 10–20%
Reduce average sales cycle length by 15%

Revenue Efficiency

Improve pipeline velocity (time from first touch to close) by 20%
Increase revenue per lead through improved qualification and routing
Identify and resolve at least 2–3 major funnel bottlenecks within the first 6 months

Acquisition & Retention Impact

Improve trial-to-paid or lead-to-customer conversion rates by 15%+
Contribute to measurable improvements in customer retention and expansion opportunities

CRO & Experimentation

Deliver and launch a consistent pipeline of CRO experiments (minimum 2–4 per month)
Achieve measurable improvements in landing page or funnel conversion rates
Demonstrate clear learnings and iteration cycles from experiments Data & Reporting
Maintain >95% CRM data accuracy across key pipeline fields
Deliver weekly and monthly revenue insights used by leadership for decision-making
Ensure full visibility across the revenue funnel with reliable dashboards

Operational Excellence

Improve lead response times and SLA adherence across teams
Increase adoption and correct usage of CRM and revenue tools across teams
Successfully implement and scale at least 2 major automation or process improvements

Qualifications

4–7+ years in Revenue Operations, Sales Operations, or Marketing Operations
Strong experience with HubSpot
Proven ability to identify opportunities and drive measurable revenue improvements
Strong analytical thinking with the ability to turn data into action
Experience working cross-functionally in a B2B SaaS environment
Ability to operate both strategically and hands-on

Nice to have:

Experience with CRO or working closely with design/web teams on experiments
Experience with developer-focused or technical products
Experience with partnerships, resellers, or affiliate channels
Experience with pricing and packaging strategy

RevOps Manager

Onboarding Coach - Guest Experience

Sales Team Lead (German-speaking)