Job Description

Senior Manager, Payments & Strategic Partnerships

Role Overview

Join us at the intersection of ecosystem, fintech, airlines, and online travel-where innovation meets real commercial impact.

We are looking for a motivated and forward-thinking Manager / Senior Manager to help scale our integrated ecosystem spanning payments, travel, and digital platforms. In this role, you will contribute directly to revenue growth, enhance customer payment experiences, and build strategic partnerships across airlines, online travel agents (OTAs), fintech players, and broader digital ecosystems.

Working closely with the Head of Payments & Strategic Partnerships, you will play a key role in turning strategy into execution-bringing partnerships to life and delivering measurable business outcomes in a fast-paced, regional environment.

What You'll Do

Build & Scale Ecosystem Partnerships

Identify and develop partnerships across fintech platforms, airlines, OTAs, and digital ecosystem players.
Support the growth of a connected ecosystem that drives seamless customer journeys across travel and payments.
Work closely with the Head to prioritise and execute high-impact ecosystem opportunities.

Drive Fintech & Payment Innovation

Collaborate with fintech partners to introduce and scale payment solutions such as digital wallets, BNPL, and alternative payment methods.
Improve customer payment experience by optimizing conversion, authorization, and success rates.
Work with global banks, card schemes, fintechs, and global payment providers to enhance performance and unlock cost efficiencies.

Accelerate Airline & OTA Commercial Growth

Execute strategic partnerships with airlines and online travel agents (OTAs) to drive bookings and ancillary revenue.
Support initiatives that increase traffic, conversion, and customer lifetime value across travel platforms.
Contribute to building integrated offerings across flights, add-ons, and travel services.

Support Strategic Deals & Commercial Initiatives

Develop business cases and commercial proposals across ecosystem, fintech, and travel partnerships.
Support negotiations and coordinate cross-functional teams to deliver partnerships successfully.
Contribute to structuring scalable and performance-driven commercial models.

Leverage Insights to Optimize Growth

Monitor key metrics including revenue, conversion rates, and payment performance.
Translate data into actionable insights to continuously improve outcomes.
Stay informed on trends across fintech, airlines, OTAs, and digital ecosystems to identify new opportunities.

Collaborate Across Teams

Partner with Business Units, Payment Product & Engineering, Finance, Risk, and Operations teams to deliver initiatives.
Act as a key execution partner to the Head of Payments & Strategic Partnerships.
Contribute to a culture of collaboration, speed, and continuous improvement.

What Success Looks Like

Strong contribution to revenue growth across ecosystem, fintech, airline, and OTA partnerships
Improved payment performance and customer experience
Successful launch and scaling of cross-ecosystem initiatives
High-quality partnerships with measurable commercial impact
Effective collaboration across teams and stakeholders

What We're Looking For

5-10+ years (Manager) / 8-12+ years (Senior Manager) experience in payments, fintech, airlines, OTA, or digital platform businesses
Good understanding of payment ecosystems (cards, online banking, wallets, BNPL, etc.)
Experience in partnerships, business development, or commercial roles
Strong analytical thinking and problem-solving capabilities
Effective communication and stakeholder management skills
A proactive, adaptable mindset with strong execution focus

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

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