At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just thatour technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital, WD, and WD_BLACK.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world's biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.

Today's exceptional challenges require your unique skills. Together, we can build the future of data storage.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Drive Smart Factory initiatives and support the implementation of IoT technologies to enhance manufacturing efficiency and digital capability.
Contribute to IT modernization efforts and process-simplification projects to improve system performance and operational reliability.
Partner with cross-functional IT teams to deliver robust infrastructure, storage, network, and server solutions aligned with manufacturing requirements.
Provide Level 2 technical support for manufacturing systems and critical applications, ensuring timely issue resolution.
Maintain IT compliance by adhering to regulatory standards, internal policies, and audit requirements.
Oversee IT security operations, including patch management, endpoint protection, and vulnerability remediation.
Strengthen IT Service-Level Agreements (SLAs), manage high-priority incidents, and continuously enhance end-user experience.
Help manage IT budgeting and cost-optimization activities, including procurement of hardware, software, and technology services to support operational needs.

Qualifications

REQUIRED:

Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Software Engineering, IoT System and Information Engineering, Information and Communication Technology, or related fields in IT cyber security

Skills:

Basic understanding of servers, storage, networks, backup systems, and cloud concepts
Awareness of IoT devices, smart wearables, and manufacturing automation technologies
Experience with Python or other scripting languages and web applications.
Basic knowledge of IT security, patch management, and compliance requirements.
Ability to provide Level 2 technical support and troubleshoot technical issues
Basic understanding of Information Technology Infrastructure Library (ITIL) processes and service-management principles
Strong analytical thinking, teamwork and problem-solving skills
Good communication and collaboration skills for working with IT and manufacturing teams.
Proficiency in Microsoft Office and collaboration tools (e.g., Teams, SharePoint).
Demonstrated curiosity, learning agility, and attention to detail
Internship or project experience in IT systems, networking, IoT, IT innovation or emerging technologies (AI, 5IR) is preferred
Good English communication skills, verbal and written

Additional Information

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [HIDDEN TEXT] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Notice To Candidates: Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Western Digital Ethics Helpline or email [HIDDEN TEXT].

(NEW GRAD ONLY) Professional, Information Technology

(NEW GRAD ONLY) Professional, Information Technology

Information Technology Technician