.Please note that this role is remote type of work and you will be working on shift rotational basis

Role Description

This role will support the Media & Community Partnerships team to handle high-priority partner issues and work with stakeholders to drive long-term solutions.Demonstrable experience working with sensitive issues and communicating through internal and external stakeholders is a must for this role. A strong understanding of process development and implementation is beneficial.

Responsibilities

Own resolving partner issues by using all available tools and resources.
Work closely with internal teams to troubleshoot and solve issues experienced by ourpartners
Communicate effectively with partners to understand their issues and route to the appropriate channel forresolution
Solicit, organize and contextualize product feedback frompartners
Manage ticket flow and communications across multipleteams
Assess, quantify and implement workflow improvements to scale outsupport

Qualifications

1-2 years of experience in issue resolution/ incident management
Ability to work independently and solve partner issues withoutoversight
Ability toanalysedata and make informedrecommendations
Knowledge of Google Spreadsheets and Microsoft Excel
Exceptional written and verbal communications skills
Ability to work cross-functionally and across multiple time zones andfunctions
Standout executor with attention to detail, strong organizational skills, and ability to driveresults
Advanced level of written and & spoken Englishand Korean
Previous experience of working in the media industry would be anadvantage

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.Join Accenture to work at the heart of change.

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Partner Experience Associate (Korean Speaking)

Partner Experience Associate (Korean Speaking)