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Partner Experience Associate (Korean Speaking)
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.Please note that this role is remote type of work and you will be working on shift rotational basis
Role Description
This role will support the Media & Community Partnerships team to handle high-priority partner issues and work with stakeholders to drive long-term solutions.Demonstrable experience working with sensitive issues and communicating through internal and external stakeholders is a must for this role. A strong understanding of process development and implementation is beneficial.
Responsibilities
Work closely with internal teams to troubleshoot and solve issues experienced by ourpartners
Communicate effectively with partners to understand their issues and route to the appropriate channel forresolution
Solicit, organize and contextualize product feedback frompartners
Manage ticket flow and communications across multipleteams
Assess, quantify and implement workflow improvements to scale outsupport
1-2 years of experience in issue resolution/ incident management
Ability to work independently and solve partner issues withoutoversight
Ability toanalysedata and make informedrecommendations
Knowledge of Google Spreadsheets and Microsoft Excel
Exceptional written and verbal communications skills
Ability to work cross-functionally and across multiple time zones andfunctions
Standout executor with attention to detail, strong organizational skills, and ability to driveresults
Advanced level of written and & spoken Englishand Korean
Previous experience of working in the media industry would be anadvantage
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.Join Accenture to work at the heart of change.Visit us at
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Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services €" all powered by the world€™s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
Job ID: 151831821
