Senior Business Analyst

Role Overview

We are seeking a Senior Business Analyst (Thai + BSS Domain) based in Bangkok to join a large-scale telecom BSS transformation program. The program spans Prepaid, Postpaid, Fixed, IPTV, and B2B lines of business, and requires deep module-level expertise across CRM, Order Management (OM), EPC, and CPQ. The role works within an assigned delivery squad under the Lead BA.

Mandatory: Thai national or Thai-speaking required. Must be fully bilingual (English + Thai) to conduct requirement workshops in Thai, engage customer stakeholders directly, and produce deliverables in both languages.

Key Responsibilities

Act as the module-level BSS business analyst within an assigned delivery squad, gathering and analysing requirements across Prepaid, Postpaid, Fixed, IPTV, and B2B product lines.
Write well-structured user stories, acceptance criteria, and functional specifications; maintain the squad backlog under direction of the Lead BA.
Conduct requirement workshops in Thai with customer and business stakeholders; map as-is and to-be solution processes for assigned BSS modules (CRM, OM, EPC, CPQ).
Map requirements to to-be solution processes and support configuration, integration, and UAT activities for assigned BSS modules.
Apply telecom BSS domain expertise across Prepaid, Postpaid, Fixed, IPTV, and B2B product lines, covering CRM, Order Management, EPC, and CPQ modules.
Produce clear documentation, reports, and presentations in Thai and English.
Work collaboratively within the delivery squad, coordinating with technical leads, solution architects, and the Lead BA to ensure requirement traceability through to delivery.
Support testing phases including SIT and UAT; raise and track defects, facilitate sign-off with business stakeholders in Thai.

Required Experience

Thai national or Thai-speaking; fully bilingual in Thai and English — mandatory for this role (Vendor – Local Hire, Bangkok).
Minimum 10 years of BSS business analysis experience in telecom, with a proven track record of module-level delivery across CRM, OM, EPC, or CPQ.
Deep Telco BSS knowledge with hands-on module expertise in CRM, Order Management (OM), EPC (Eligibility/Product Catalogue), and CPQ (Configure Price Quote).
Hands-on experience in Agile (Scrum) with backlog/user story management.
Proven ability to facilitate workshops and requirement analysis sessions in Thai; comfortable operating in a bilingual (Thai/English) delivery environment.

Telecom Product Knowledge

Prepaid & Postpaid Mobile services (Airtime, IoT, M2M, 5G)
Fixed Broadband, IPTV & Enterprise Fixed Line (B2B)
BSS modules: CRM, Order Management (OM), EPC, CPQ — across consumer and enterprise segments

Skills & Qualifications

Strong analytical and conceptual skills.
Excellent documentation and presentation abilities (Thai & English).
Experienced working within Agile delivery squads under a Lead BA; able to take direction and deliver independently at module level.
Effective time management and organizational skills.