Confluence, Agile, Scrum, Jira, Microsoft Visio, Draw.io, Miro

Apis, Functional Specifications, User Stories, Nlp, System Architecture, Agent Assist, Agile Scrum methodologies, Voicebots, Acceptance Criteria, Chatbots, AI conversational AI, AI Contact Center use cases, Auto QA, LLM concepts, data flows, Knowledge Base

Agile Scrum, Functional Testing, UAT concepts, functional analysis techniques

Scrum, ELT, Agile, Data Governance, Excel, JIRA, Etl, Data Quality, Data Warehousing, Bi Tools, Confluence, Regulatory Compliance, data architecture concepts, Safe, Data Analysis, data lakes, profiling using SQL

Business Process Re-Engineering, functional and technical requirements specification, system development life cycle, application system testing, project management