Job Title:

Customer Service Advisor (Multiple Projects)

Employment Type:

Full-Time | Permanent Role
Work Location: On-site (Bangkok, Thailand – Bhiraj Tower at BITEC, 15th Floor)
Work Environment: 24/7 Rotational Shifts (including weekends and public holidays)
Mobile Policy: Mobile phones are not allowed on the work premises during working hours

Projects Handled:

As a Customer Service Advisor, you may be assigned to any of the following ongoing projects based on business needs and your skillset:

Travel – Handling bookings, itinerary changes, cancellations, and customer queries related to travel arrangements.
Accommodation – Supporting users with hotel bookings, reservation modifications, refunds, and general stay-related assistance.
Electronic Order Support – Addressing issues related to online electronic purchases, order tracking, delivery concerns, and returns.
Electronic Sales – Providing product information, assisting with online purchases, and resolving post-sales concerns related to electronic items.

Role Overview:

As a Customer Service Advisor, you will be the first point of contact for customers across the above domains. Your primary goal is to provide professional, empathetic, and accurate support to ensure a seamless customer experience.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, or chat.
Resolve customer concerns with clarity, patience, and ownership.
Tailor responses based on the specific project (Travel, Accommodation, Electronic Order Support, or Electronic Sales).
Coordinate with internal departments and third-party partners to resolve complex issues.
Document all interactions accurately in the system.
Support peers and contribute to a collaborative team environment.
Participate in any assigned ad hoc projects or training initiatives.

Qualifications:

Bachelor's degree in any discipline.
Proficient in both Thai and English (B1 level or above).
Minimum 1 year of customer service experience preferred; fresh graduates are welcome.
Familiarity with Microsoft Office tools (Word, Excel, PowerPoint).
Flexibility to work rotating shifts (24/7 environment), including weekends and public holidays.

Desired Attributes:

Passionate about delivering great service.
Strong communication and problem-solving skills.
Ability to remain calm under pressure and multitask efficiently.
Willingness to learn and adapt to various projects and platforms.

Customer Service Advisor

Customer Service Advisor - Korean - Bangkok (Need to relocate to Thailand)