It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

‎

Connect global shipments with precision! Deliver seamless air freight solutions, support clients, and keep cargo moving fast as a Air LogisticsCustomer Care Specialist.

How you create impact

Take ownership of shipments and ensure efficient file handling, with complete and accessible customer data
Ensure stakeholders deliver in line with customer expectations while complying with regulatory requirements
Monitor shipments consistently and communicate proactively with customers
Respond promptly to customer feedback, complaints, and escalations, with swift corrective actions
Promote awareness and usage of customer-facing digital solutions
Participate in relevant trainings to stay updated
Support or lead customer implementations, ensuring involvement from OCC/RCC/OM as required
Participate in GCIM Scalable trainings
Manage customer growth and focus on retention
Drive profitability through effective spot quotations, quick response times, upselling, and promotion of KN products
Perform ongoing GP analysis and liaise with procurement stakeholders

What we would like you to bring

Minimum 2-5 years of experience in air freight or freight forwarding (customer service)
Proficient in English (spoken, written, and reading)
Able to work effectively in a high-pressure environment
Flexible with working arrangements

What's in it for you

Miscellaneous benefits such as dental, hospitalization and others
Annual Wage Supplement (AWS)
Training and development

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Air Logistics Customer Care Specialist