Job Description

Strategic Leadership and Team Management

Lead and manage a large collection and operations team, fostering a culture of high performance, development, and motivation.
Pioneer and congregate project workforces, organizing resources such as budget, timeline, and headcount to achieve company goals.
Design and implement effective incentive schemes and commission structures to drive team performance and maximize recovery rates.

Collection Strategy and Recovery Optimization

Design and execute end-to-end collection strategies, including pre-due, post-due, outsourcing, and litigation processes to minimize losses.
Develop debt allocation and outsourcing strategies to optimize recovery efficiency and manage external vendor relationships.
Lead the development and implementation of in-house collection systems and automation tools to improve operational workflow.

Project Operations and Process Excellence

Demonstrate leadership in guiding project requirements through the entire lifecycle: initiation, planning, execution, monitoring, evaluation, and closure.
Own and manage end-to-end operational processes, ensuring service stability, timely issue resolution, and the identification of systemic abnormalities.
Drive continuous improvement initiatives by identifying operational gaps and inefficiencies, utilizing root cause analysis to implement sustainable solutions.
Maintain and standardize SOPs, process documentation, and escalation workflows to align cross-functional teams on SLAs and handoff procedures

Data Analytics and Performance Monitoring

Apply advanced analytical techniques to transform complex data into actionable insights for strategic decision-making.
Build and maintain automated reporting mechanisms, dashboards, and tools to provide real-time monitoring of key metrics like recovery rates and operational efficiency.
Analyze performance data to identify trends, bottlenecks, and risks, presenting findings and action plans to upper management.

Regulatory Compliance and Quality Assurance

Ensure all collection and operational activities are strictly compliant with relevant laws, regulations, and internal policies.
Collaborate with Risk Management and Compliance teams to maintain guidelines and mitigate operational risks.
Establish robust training and quality assurance frameworks to maintain high standards across all collection and customer-facing processes

Requirements

Bachelor's or Master's degree in Business Administration, Finance, Engineering, or a relatedfield.
Proven experience in debt collection management within a fast-paced environment, including outsourcing and litigation.
4+ years of experience in project management, operations, or business transformation rolesis preferred.
Demonstrated success in leading cross-functional projects from planning through to execution.
Experience with SQL and coding/scripting (e.g., Python, JavaScript, Google Apps Script) is a strong plus for driving automation through AI tools.
Knowledge of incentive scheme design and financial reporting metrics
Strong leadership and people management skills with the ability to resolve conflicts and motivate large teams.
Strategic thinking with a results-oriented and ethical mindset.
Excellent communication and interpersonal skills, with a good command of English.
Adaptability and flexibility to handle operational issues outside standard working hours when required.
Detail-oriented and well-organized, capable of managing multiple priorities in a dynamic environment.

Collection & Project Operations Lead (Monee)