Job Description
Strategic Leadership and Team Management
- Lead and manage a large collection and operations team, fostering a culture of high performance, development, and motivation.
- Pioneer and congregate project workforces, organizing resources such as budget, timeline, and headcount to achieve company goals.
- Design and implement effective incentive schemes and commission structures to drive team performance and maximize recovery rates.
Collection Strategy and Recovery Optimization
- Design and execute end-to-end collection strategies, including pre-due, post-due, outsourcing, and litigation processes to minimize losses.
- Develop debt allocation and outsourcing strategies to optimize recovery efficiency and manage external vendor relationships.
- Lead the development and implementation of in-house collection systems and automation tools to improve operational workflow.
Project Operations and Process Excellence
- Demonstrate leadership in guiding project requirements through the entire lifecycle: initiation, planning, execution, monitoring, evaluation, and closure.
- Own and manage end-to-end operational processes, ensuring service stability, timely issue resolution, and the identification of systemic abnormalities.
- Drive continuous improvement initiatives by identifying operational gaps and inefficiencies, utilizing root cause analysis to implement sustainable solutions.
- Maintain and standardize SOPs, process documentation, and escalation workflows to align cross-functional teams on SLAs and handoff procedures
Data Analytics and Performance Monitoring
- Apply advanced analytical techniques to transform complex data into actionable insights for strategic decision-making.
- Build and maintain automated reporting mechanisms, dashboards, and tools to provide real-time monitoring of key metrics like recovery rates and operational efficiency.
- Analyze performance data to identify trends, bottlenecks, and risks, presenting findings and action plans to upper management.
Regulatory Compliance and Quality Assurance
- Ensure all collection and operational activities are strictly compliant with relevant laws, regulations, and internal policies.
- Collaborate with Risk Management and Compliance teams to maintain guidelines and mitigate operational risks.
- Establish robust training and quality assurance frameworks to maintain high standards across all collection and customer-facing processes
Requirements
- Bachelor's or Master's degree in Business Administration, Finance, Engineering, or a relatedfield.
- Proven experience in debt collection management within a fast-paced environment, including outsourcing and litigation.
- 4+ years of experience in project management, operations, or business transformation rolesis preferred.
- Demonstrated success in leading cross-functional projects from planning through to execution.
- Experience with SQL and coding/scripting (e.g., Python, JavaScript, Google Apps Script) is a strong plus for driving automation through AI tools.
- Knowledge of incentive scheme design and financial reporting metrics
- Strong leadership and people management skills with the ability to resolve conflicts and motivate large teams.
- Strategic thinking with a results-oriented and ethical mindset.
- Excellent communication and interpersonal skills, with a good command of English.
- Adaptability and flexibility to handle operational issues outside standard working hours when required.
- Detail-oriented and well-organized, capable of managing multiple priorities in a dynamic environment.
