Ticketing Tools, Root Cause Analysis, AEC Workflow Knowledge, Autocad, Revit, Installation Support, Troubleshooting, Customer Technical Support Experience, Autodesk Certification, 3Ds Max

Sharepoint Online, Power Automate, Exchange Online, Azure Active Directory, Entra ID, Microsoft Teams, Power Apps, ITIL-based service management, Microsoft 365 Administration, Compliance Services, PowerShell automation, OneDrive for Business, Microsoft Purview, Microsoft Defender for Office 365

Computer Networks, Postman, Android Os, Basic coding knowledge, Electronics, APIs for data generation and integration, Internal dashboards, Diagnostic tools, OpenObserve, Embedded Systems, MDM monitoring tools, Bluetooth connectivity, Internet setup, Linux machines, MDM solutions, Troubleshooting network-related issues

Experience managing a VoIP PBX phone system, Basic network troubleshooting, Technical Troubleshooting