About the Role
As part of our Cloud & Infrastructure team, you will be responsible for the administration, support, governance, and continual improvement of Essentra's collaboration and messaging platforms, including:
- Microsoft Teams
- SharePoint Online
- OneDrive for Business
- Exchange Online
- Microsoft 365 Administration
- Entra ID (Azure Active Directory)
- Microsoft Purview and Compliance Services
You will act as a subject matter expert for collaboration technologies, ensuring these platforms remain secure, available, and aligned with business needs while supporting users globally.
Responsibilities:-
Microsoft 365 Collaboration Administration
- Administer and support SharePoint Online, Teams, and OneDrive environments.
- Manage site collections, permissions, document libraries, storage, and governance settings.
- Configure and maintain Teams policies, channels, guest access, and collaboration features.
- Support SharePoint intranets, document management solutions, and collaboration workspaces.
- Assist with platform enhancements and adoption initiatives.
Exchange Online & Messaging Support
- Manage user, shared, and resource mailboxes.
- Administer distribution groups, Microsoft 365 groups, mailbox permissions, and delegation.
- Support mail flow, transport rules, connectors, and message tracing.
- Troubleshoot email delivery, Outlook connectivity, calendar sharing, and mobile mail issues.
- Maintain email security controls including anti-spam, anti-phishing, archiving, and retention policies.
Migrations & Continuous Improvement
- Support migrations from legacy file shares and enterprise platforms into SharePoint Online and OneDrive.
- Drive improvements in collaboration tools, governance, and user productivity.
- Recommend innovative Microsoft 365 features and best practices to enhance business value.
- Participate in global projects and digital workplace initiatives.
Governance, Security & Compliance
- Implement and maintain retention policies, sensitivity labels, sharing controls, and lifecycle management.
- Support eDiscovery, compliance requests, auditing, and information governance initiatives.
- Collaborate closely with Infrastructure, Security, Service Desk, and Audit teams to ensure compliance with internal standards and policies.
User Support & Stakeholder Engagement
- Resolve technical incidents and service requests across collaboration and messaging platforms.
- Create support documentation, knowledge articles, and standard operating procedures.
- Deliver end-user guidance, training, and awareness sessions to improve platform adoption.
- Act as an escalation point for complex Microsoft 365 issues.
Qualifications
- Microsoft 365, Exchange, Teams, or SharePoint certifications
- PowerShell automation
- Microsoft Purview
- Microsoft Defender for Office 365
- Entra ID / Azure AD
- Power Apps & Power Automate
- ITIL-based service management
- Knowledge of email security technologies including SPF, DKIM, DMARC, and hybrid messaging environments.
Educational Qualification
- Information Technology (IT)
- Computer Science
- Information Systems
- Computer Engineering
With Minimum 5 to 7 Years of work experience
Work Timings : 09:00 – 17:00 BST (British Standard Time)
Required Skills
Strong experience supporting Microsoft Teams, SharePoint Online, OneDrive, and Exchange Online in an enterprise environment.
Good understanding of:
✔SharePoint permissions, metadata, document libraries, and search.
✔Teams administration and collaboration policies.
✔Exchange Online administration and troubleshooting.
✔Microsoft 365 governance, retention, compliance, and security controls.
Experience with:
✔User access management and permissions.
✔Collaboration platform migrations.
✔Incident and problem management.
✔Enterprise-level troubleshooting and root cause analysis.
- Strong communication skills with the ability to engage both technical and non-technical stakeholders.
- Experience working within a global or multi-site organization.
