Customer Success Consultant – Learning Solutions (83,990 THB/Month)

Remote | Bangkok, Thailand | 6-Month Assignment

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Are you an energetic, relationship-driven professional who thrives in customer-facing environments and enjoys helping organizations successfully adopt digital learning solutions

A global learning technology organization is seeking a Customer Success Consultant – Learning Solutions to support enterprise and university customers across Thailand. This role sits at the intersection of Customer Success, stakeholder engagement, learning adoption, and digital transformation.

This is a highly visible, execution-focused role where you will act as a trusted partner to customers, helping drive onboarding, engagement, platform adoption, and long-term customer success. You will work closely with HR leaders, Learning & Development teams, university stakeholders, faculty, and business leaders to help organizations maximize the value of their learning programs.

This role is ideal for someone who is:

proactive and high energy
passionate about relationship building
comfortable working independently
excited to meet customers face-to-face
driven by helping customers succeed
interested in EdTech, digital learning, or workforce upskilling

Key Responsibilities

Customer Success & Relationship Management

Serve as a trusted advisor to enterprise and university customers across Thailand
Build strong relationships with HR teams, faculty, administrators, and business leaders
Support customer onboarding, adoption, engagement, and retention initiatives
Conduct recurring customer meetings to monitor progress, utilization, and success outcomes
Help identify opportunities to improve customer engagement and reduce churn risk

Learning Program Execution

Support implementation and operationalization of:

Role-based learning programs
Workforce upskilling initiatives
Competency-based training programs
Academic and for-credit learning initiatives
Partner with customers to align learning programs with business and institutional goals
Help drive learner adoption and platform utilization

Adoption & Change Management

Facilitate onboarding sessions, workshops, webinars, and engagement activities
Support customer change management initiatives related to digital learning adoption
Drive learner engagement campaigns and outreach efforts
Help customers successfully transition to modern learning solutions and workflows

Platform & Technical Support

Support LMS implementation and learning platform enablement efforts
Assist with troubleshooting and administrator support
Coordinate with internal technical and integration teams when needed
Provide reporting insights and usage updates through Excel, Salesforce, or reporting tools when applicable

Cross-Functional Collaboration

Partner closely with Customer Success, Sales, and internal teams
Collaborate with APAC stakeholders and regional leadership
Support customer growth and long-term account success through strong execution and relationship management

Qualifications

Required Experience

4–6 years of experience in one or more of the following:
Customer Success
Client-facing consulting
Program or Project Management
Learning & Development
EdTech or SaaS implementation
Learning platform adoption

Required Qualifications

Thai language fluency is required
Experience working with Thailand-based enterprise customers and/or universities
Strong stakeholder and relationship management experience
Experience supporting multiple customer groups simultaneously
Comfortable meeting customers in person throughout Bangkok and Thailand
Strong communication and presentation skills
Ability to work independently in a fast-paced, remote-first environment

Strongly Preferred

Experience working in:
EdTech
Higher Education
SaaS
Digital learning
Corporate learning environments
Experience with LMS platforms such as:
Moodle
Blackboard
Darwinbox
Exposure to Salesforce, Tableau, or customer reporting tools
Experience supporting digital transformation or workforce upskilling initiatives

Desired Soft Skills

High energy and positive attitude
Strong customer-facing presence
Relationship-building mindset
Adaptability and problem-solving
Change management capability
Strong execution and follow-through
Proactive communication style
Self-starter mentality
Collaboration and teamwork

Additional Details

Location: Bangkok, Thailand
Work Environment: Remote-first with optional WeWork access
Customer-facing role with regular in-person customer meetings
Assignment Length: 6 Months
Compensation: 83,990 THB/month
Expenses related to customer meetings and work activities reimbursed
Opportunity to support enterprise and university customers in a fast-growing digital learning environment

This is an exciting opportunity for someone who enjoys combining customer success, relationship management, learning adoption, and digital transformation in a highly visible and impactful role.

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

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