Customer Success Consultant – Learning Solutions (83,990 THB/Month)
Remote | Bangkok, Thailand | 6-Month Assignment
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Are you an energetic, relationship-driven professional who thrives in customer-facing environments and enjoys helping organizations successfully adopt digital learning solutions
A global learning technology organization is seeking a Customer Success Consultant – Learning Solutions to support enterprise and university customers across Thailand. This role sits at the intersection of Customer Success, stakeholder engagement, learning adoption, and digital transformation.
This is a highly visible, execution-focused role where you will act as a trusted partner to customers, helping drive onboarding, engagement, platform adoption, and long-term customer success. You will work closely with HR leaders, Learning & Development teams, university stakeholders, faculty, and business leaders to help organizations maximize the value of their learning programs.
This role is ideal for someone who is:
- proactive and high energy
- passionate about relationship building
- comfortable working independently
- excited to meet customers face-to-face
- driven by helping customers succeed
- interested in EdTech, digital learning, or workforce upskilling
Key Responsibilities
Customer Success & Relationship Management
- Serve as a trusted advisor to enterprise and university customers across Thailand
- Build strong relationships with HR teams, faculty, administrators, and business leaders
- Support customer onboarding, adoption, engagement, and retention initiatives
- Conduct recurring customer meetings to monitor progress, utilization, and success outcomes
- Help identify opportunities to improve customer engagement and reduce churn risk
Learning Program Execution
Support implementation and operationalization of:
- Role-based learning programs
- Workforce upskilling initiatives
- Competency-based training programs
- Academic and for-credit learning initiatives
- Partner with customers to align learning programs with business and institutional goals
- Help drive learner adoption and platform utilization
Adoption & Change Management
- Facilitate onboarding sessions, workshops, webinars, and engagement activities
- Support customer change management initiatives related to digital learning adoption
- Drive learner engagement campaigns and outreach efforts
- Help customers successfully transition to modern learning solutions and workflows
Platform & Technical Support
- Support LMS implementation and learning platform enablement efforts
- Assist with troubleshooting and administrator support
- Coordinate with internal technical and integration teams when needed
- Provide reporting insights and usage updates through Excel, Salesforce, or reporting tools when applicable
Cross-Functional Collaboration
- Partner closely with Customer Success, Sales, and internal teams
- Collaborate with APAC stakeholders and regional leadership
- Support customer growth and long-term account success through strong execution and relationship management
Qualifications
Required Experience
- 4–6 years of experience in one or more of the following:
- Customer Success
- Client-facing consulting
- Program or Project Management
- Learning & Development
- EdTech or SaaS implementation
- Learning platform adoption
Required Qualifications
- Thai language fluency is required
- Experience working with Thailand-based enterprise customers and/or universities
- Strong stakeholder and relationship management experience
- Experience supporting multiple customer groups simultaneously
- Comfortable meeting customers in person throughout Bangkok and Thailand
- Strong communication and presentation skills
- Ability to work independently in a fast-paced, remote-first environment
Strongly Preferred
- Experience working in:
- EdTech
- Higher Education
- SaaS
- Digital learning
- Corporate learning environments
- Experience with LMS platforms such as:
- Moodle
- Blackboard
- Darwinbox
- Exposure to Salesforce, Tableau, or customer reporting tools
- Experience supporting digital transformation or workforce upskilling initiatives
Desired Soft Skills
- High energy and positive attitude
- Strong customer-facing presence
- Relationship-building mindset
- Adaptability and problem-solving
- Change management capability
- Strong execution and follow-through
- Proactive communication style
- Self-starter mentality
- Collaboration and teamwork
Additional Details
- Location: Bangkok, Thailand
- Work Environment: Remote-first with optional WeWork access
- Customer-facing role with regular in-person customer meetings
- Assignment Length: 6 Months
- Compensation: 83,990 THB/month
- Expenses related to customer meetings and work activities reimbursed
- Opportunity to support enterprise and university customers in a fast-growing digital learning environment
This is an exciting opportunity for someone who enjoys combining customer success, relationship management, learning adoption, and digital transformation in a highly visible and impactful role.
TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.
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