Job Title: Inside Sales Team Lead – Academic Counselor

Location: Mumbai (Marol Andheri)

Department: (Offline Learning Center )

Employment Type: Full-Time

About the Role:

We are looking for a dynamic and result-oriented Inside Sales Team Lead to lead a team of Academic Counselors. The ideal candidate will be responsible for driving admissions, achieving revenue targets, coaching team members, and ensuring high-quality customer interactions. This role requires strong leadership, sales acumen, and the ability to motivate and develop a high-performing team.

Key Responsibilities:

Lead, mentor, and manage a team of Academic Counselors to achieve individual and team sales targets.
Monitor daily sales activities, productivity, and conversion metrics.
Conduct regular coaching sessions, call audits, and performance reviews to improve team effectiveness.
Ensure timely follow-up with leads and maintain a high lead-to-enrollment conversion rate.
Drive revenue growth by implementing effective sales strategies and best practices.
Track and analyze sales performance, prepare MIS reports, and share actionable insights with management.
Resolve customer escalations and ensure a superior counseling experience.
Collaborate with cross-functional teams such as Marketing, Operations, and Training to improve sales outcomes.
Train new hires on sales processes, product knowledge, and counseling techniques.
Ensure adherence to company policies, CRM hygiene, and compliance standards.

Eligibility Criteria:

Bachelor's degree in any discipline (master's degree preferred).
3–6 years of experience in inside sales or education sales, with at least 1–2 years of team handling experience.
Prior experience leading Academic Counselors, Admission Counselors, or Education Sales teams is preferred.
Strong understanding of consultative sales and customer relationship management.
Excellent communication, negotiation, and leadership skills.
Experience working with CRM tools and Microsoft Excel.
Ability to work in a target-driven, fast-paced environment.

Key Skills:

Team Leadership
Inside Sales
Academic Counseling
Admissions & Enrollment
Revenue Generation
Sales Coaching & Mentoring
Performance Management
Lead Conversion
Stakeholder Management
CRM Management
Communication & Negotiation
Analytical & Problem-Solving Skills

Key Performance Indicators (KPIs):

Team Revenue Achievement
Enrollment & Conversion Rate
Team Productivity
Lead Follow-up Efficiency
Customer Satisfaction
Team Retention & Development
Sales Quality & Compliance

Preferred Industry Experience:

EdTech
Higher Education
Training & Certification
Online/Offline Learning
BFSI or other consultative inside sales environments

What We Offer:

Competitive Fixed Salary + Attractive Incentives
Career Growth Opportunities
Learning & Development Programs
Dynamic and Collaborative Work Environment
Performance Recognition & Rewards