About WhiteCrow

We are global talent research, insight and pipelining specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client's in-house research.

About our client

Our Client is the global market leader in the design, testing, and manufacture of specialty filter solutions for the tobacco industry. Headquartered in Singapore, the company operates nine manufacturing facilities across Europe, the Americas, and Asia, supported by two Innovation Centres, an accredited Scientific Services laboratory, and a Centre of Excellence dedicated to sustainability.

With a workforce of approximately 2,000 employees, Our Client serves customers in more than 120 countries worldwide.

Guided by a strong sense of partnership, Our Client's purpose is to support its partners in transforming their businesses and realizing sustainable growth—succeeding together through collaboration. Its mission is to be a responsible, customer-focused innovation leader, delivering excellence in sustainable solutions for today and the future.

About the role

As our Business Analyst, SAP SD, you will design and optimize processes that integrate seamlessly with manufacturing and supply chain—providing accurate, timely, and actionable manufacturing insights.
This role focuses heavily on requirements gathering, gap-fit analysis, testing, documentation, solution design, reporting, support and adoption.
It also demands end-to-end ownership: from understanding business requirements and mapping processes to hands-on SAP configuration, testing, and deployment.

As a Business Analyst SAP SD, you will be responsible for...

Leading the functional analysis of SD requirements and translating them into S/4HANNA SAP solutions.
Performing configuration of SAP SD module.
Integrating SD with other SAP modules FICO and MM as well as Salesforce workflows/processes.
Troubleshooting, performing root cause analysis and resolving SAP issues at functional, configuration and technical levels.
Maintaining, enhancing and optimising SAP S/4HANA solutions in production.
Conducting user training and creating user documentation as needed.
Identifying and implementing automation, reporting, and process improvements.
Working with our third-party vendor on L2 and L3 support
Ensuring system stability, performance optimisation, and support patch upgrades and OS patching activities.

What you already have...

Bachelor's degree in Business, Information Technology, or a related field (Master's degree is a plus).
SAP S/4HANA Certification in SAP is a strong advantage, preferably SAP SD.
Ability to work on In-App Extensibility and BTP-based extensions and understanding of integration tools (SAP CPI, APIs) and CDS Views; experience in WRICEF objects
Minimum 3 years of SAP SD experience, including at least 1 full lifecycle implementation.
Proven ability to work both functionally and technically—from business process mapping to SAP configuration and testing.
Strong knowledge of SD with good understanding of Salesforce is highly preferred.
Experience integrating SD with FICO, MM, and PP modules and MES is highly advantageous
Ability to support one other module is highly advantageous.
Experience with SAP S/4HANA environments.
Excellent communication skills and the ability to work with cross-functional teams.
Strong analytical, problem-solving, self-driven and able to work independently to meet timelines.
Lead the functional analysis of SD requirements and translating them into S/4HANNA SAP solutions.
Perform configuration of SAP SD module.
Integrate SD with other SAP modules FICO and MM as well as Salesforce workflows/processes.