Responsibilities:

Testing & Quality Assurance

Coordinate User Acceptance Testing (UAT) and Beta Testing with internal stakeholders, external vendors, and business users prior to each Healthy 365 application release.
Perform functional, usability, and quality assurance testing to ensure digital programme features meet business requirements and user expectations.
Provide technical support and basic troubleshooting during testing activities by understanding programme workflows and application functionality.
Coordinate user feedback sessions, usability testing, surveys, and focus groups to gather insights for continuous product enhancement.
Participate in on-ground testing sessions to validate programme functionality and collect user feedback.

Operations & On-Ground Activation Support

Support the operational planning and execution of Healthy 365 on-ground activations.
Process QR code requests and maintain accurate activation records.
Conduct operational audits and ensure audit documentation, trackers, and reports are complete and up to date.
Support administrative and operational activities to ensure smooth programme implementation.

IT Service Request Management

Raise, monitor, and follow up on IT service requests, application issues, bug reports, and data requests relating to Healthy 365 and other HPB digital services.
Liaise with the CIOO Operations team, IT teams, and vendors to track issue resolution and provide timely status updates.
Maintain logs of service requests and ensure outstanding issues are followed through to closure.

Documentation & Process Improvement

Develop, maintain, and update SOPs, process documentation, user guides, workflow diagrams, feature documentation, and operational procedures.
Review existing processes and recommend improvements to enhance operational efficiency, user experience, and service delivery.
Ensure documentation remains accurate, consistent, and aligned with current business processes and system enhancements.

Secretariat & Stakeholder Support

Provide secretariat support for internal and external project meetings, including scheduling, agenda preparation, meeting coordination, minute-taking, and action item tracking.
Support bi-monthly vendor meetings by coordinating logistics, recording meeting outcomes, and monitoring follow-up actions.
Liaise with cross-functional stakeholders to facilitate communication and ensure timely dissemination of project updates and documentation.

Requirements:

Diploma or Degree in Business Administration, Information Technology, Project Management, or a related discipline.
1-2 years of experience in PMO support, project coordination, operations support, User Acceptance Testing (UAT), or digital programme administration.
Experience supporting digital transformation, system implementation, application testing, or project delivery will be an advantage.
Proficient in Microsoft Office applications, particularly Microsoft Excel (Pivot Tables, Lookup functions, data reconciliation, reporting, and basic formulas).
Strong organisational and coordination skills with the ability to manage multiple projects and deadlines concurrently.
Experience coordinating meetings, preparing agendas, taking meeting minutes, and tracking action items.
Excellent attention to detail, particularly in documentation, testing, data reconciliation, and operational reporting.
Strong communication and interpersonal skills, with the ability to work effectively with internal teams, external vendors, and business stakeholders.
Able to work independently while contributing effectively within a collaborative project environment.
Comfortable working in a dynamic and fast-paced environment.
Experience in SOP development, process documentation, continuous improvement initiatives, or Agile project environments will be an added advantage.

EA Personnel Name: Jackie Ng
EA Personnel No: R22109024
EA License No: 95C5411

Administrative & Operations Support Executive (Contract)