Responsibilities:
Testing & Quality Assurance
- Coordinate User Acceptance Testing (UAT) and Beta Testing with internal stakeholders, external vendors, and business users prior to each Healthy 365 application release.
- Perform functional, usability, and quality assurance testing to ensure digital programme features meet business requirements and user expectations.
- Provide technical support and basic troubleshooting during testing activities by understanding programme workflows and application functionality.
- Coordinate user feedback sessions, usability testing, surveys, and focus groups to gather insights for continuous product enhancement.
- Participate in on-ground testing sessions to validate programme functionality and collect user feedback.
Operations & On-Ground Activation Support
- Support the operational planning and execution of Healthy 365 on-ground activations.
- Process QR code requests and maintain accurate activation records.
- Conduct operational audits and ensure audit documentation, trackers, and reports are complete and up to date.
- Support administrative and operational activities to ensure smooth programme implementation.
IT Service Request Management
- Raise, monitor, and follow up on IT service requests, application issues, bug reports, and data requests relating to Healthy 365 and other HPB digital services.
- Liaise with the CIOO Operations team, IT teams, and vendors to track issue resolution and provide timely status updates.
- Maintain logs of service requests and ensure outstanding issues are followed through to closure.
Documentation & Process Improvement
- Develop, maintain, and update SOPs, process documentation, user guides, workflow diagrams, feature documentation, and operational procedures.
- Review existing processes and recommend improvements to enhance operational efficiency, user experience, and service delivery.
- Ensure documentation remains accurate, consistent, and aligned with current business processes and system enhancements.
Secretariat & Stakeholder Support
- Provide secretariat support for internal and external project meetings, including scheduling, agenda preparation, meeting coordination, minute-taking, and action item tracking.
- Support bi-monthly vendor meetings by coordinating logistics, recording meeting outcomes, and monitoring follow-up actions.
- Liaise with cross-functional stakeholders to facilitate communication and ensure timely dissemination of project updates and documentation.
Requirements:
- Diploma or Degree in Business Administration, Information Technology, Project Management, or a related discipline.
- 1-2 years of experience in PMO support, project coordination, operations support, User Acceptance Testing (UAT), or digital programme administration.
- Experience supporting digital transformation, system implementation, application testing, or project delivery will be an advantage.
- Proficient in Microsoft Office applications, particularly Microsoft Excel (Pivot Tables, Lookup functions, data reconciliation, reporting, and basic formulas).
- Strong organisational and coordination skills with the ability to manage multiple projects and deadlines concurrently.
- Experience coordinating meetings, preparing agendas, taking meeting minutes, and tracking action items.
- Excellent attention to detail, particularly in documentation, testing, data reconciliation, and operational reporting.
- Strong communication and interpersonal skills, with the ability to work effectively with internal teams, external vendors, and business stakeholders.
- Able to work independently while contributing effectively within a collaborative project environment.
- Comfortable working in a dynamic and fast-paced environment.
- Experience in SOP development, process documentation, continuous improvement initiatives, or Agile project environments will be an added advantage.
EA Personnel Name: Jackie Ng
EA Personnel No: R22109024
EA License No: 95C5411
