Key Responsibilities

Operations Strategy & Business Performance

Develop and execute operations strategies aligned with business objectives.
Own sales performance, profitability, and P&L across all stores.
Monitor business performance, identify opportunities, and implement improvement plans.
Establish and track operational KPIs to drive sustainable growth.

Store Operations Excellence

Ensure consistent operational standards across all corporate and franchise stores.
Develop, improve, and maintain SOPs and operational processes.
Lead store audits and continuous improvement initiatives to enhance quality and efficiency.

Sales & Customer Experience

Drive initiatives to increase sales and improve store productivity.
Enhance customer experience through operational improvements and service excellence.
Collaborate with Marketing, Product, and other cross-functional teams to execute campaigns and product launches successfully.

Franchise Operations

Ensure franchise partners operate in compliance with BEARHOUSE standards.
Provide operational support and performance improvement initiatives for franchise stores.
Build strong partnerships to drive network growth and business success.

Operations Training & People Development

Lead the Operations Training team to ensure consistent onboarding, training, and certification across all stores.
Develop training programs that strengthen operational capability and leadership.
Build a high-performing operations organization with a strong talent pipeline.

Leadership

Lead and develop Regional/Area Operations teams and the Operations Training team.
Foster a culture of accountability, collaboration, and continuous improvement.
Drive organizational readiness to support business expansion.

Qualifications

Bachelor's degree in Business Administration, Management, or a related field (MBA is a plus).
10+ years of experience in Retail or Food & Beverage Operations, with at least 5 years in a senior leadership role.
Proven experience managing multi-unit operations and large teams.
Experience overseeing both corporate and franchise operations is highly preferred.
Strong business acumen with proven ownership of sales, profitability, and P&L.
Excellent leadership, analytical, communication, and stakeholder management skills.

Operation Director