Job Summary

Drives telesales capability and performance by leading training programs, incentive campaigns, and sales enablement initiatives to enhance productivity, coaching effectiveness, and overall sales quality through data-driven and cross-functional collaboration.

Job Description

Plan and deliver onboarding and training programs for Telesales and Back Office employees in accordance with defined curricula
Design and implement customized training programs to enhance telesales capability and productivity
Drive telesales productivity improvement initiatives, including telesales performance enhancement projects
Improve telesales performance quality, including increasing the proportion of top performers
Lead initiatives to develop supervisors sales leadership and coaching effectiveness
Implement sales enablement initiatives, including AI tools and sales script improvement, to enhance sales effectiveness
Coordinate crossfunctional and external stakeholders to support training and productivity initiatives
Organize employee engagement activities to boost motivation, participation, and overall performance within ttb broker

Qualifications

Bachelor's degree or higher in Business Administration, Human Resources, Management, Education, or related fields
Minimum 3–5 years of experience in training, telesales development, sales productivity, or related roles
Experience working with telesales, sales support, or performance improvement projects
Strong knowledge of training design, coaching, and productivity improvement initiatives
Good understanding of telesales KPIs, performance grading, and sales effectiveness drivers
Familiarity with AI tools or digital solutions for sales or productivity enhancement (preferred)
Strong communication, coordination, and stakeholder management skills
Ability to manage multiple projects with a resultsoriented mindset

Specialist - Incentive Campaign and Training Management_