Job Summary
Drives telesales capability and performance by leading training programs, incentive campaigns, and sales enablement initiatives to enhance productivity, coaching effectiveness, and overall sales quality through data-driven and cross-functional collaboration.
Job Description
- Plan and deliver onboarding and training programs for Telesales and Back Office employees in accordance with defined curricula
- Design and implement customized training programs to enhance telesales capability and productivity
- Drive telesales productivity improvement initiatives, including telesales performance enhancement projects
- Improve telesales performance quality, including increasing the proportion of top performers
- Lead initiatives to develop supervisors sales leadership and coaching effectiveness
- Implement sales enablement initiatives, including AI tools and sales script improvement, to enhance sales effectiveness
- Coordinate crossfunctional and external stakeholders to support training and productivity initiatives
- Organize employee engagement activities to boost motivation, participation, and overall performance within ttb broker
Qualifications
- Bachelor's degree or higher in Business Administration, Human Resources, Management, Education, or related fields
- Minimum 3–5 years of experience in training, telesales development, sales productivity, or related roles
- Experience working with telesales, sales support, or performance improvement projects
- Strong knowledge of training design, coaching, and productivity improvement initiatives
- Good understanding of telesales KPIs, performance grading, and sales effectiveness drivers
- Familiarity with AI tools or digital solutions for sales or productivity enhancement (preferred)
- Strong communication, coordination, and stakeholder management skills
- Ability to manage multiple projects with a resultsoriented mindset
